The Briggate - JD Wetherspoon — Restaurant in Leeds

Absolutely disgraceful service. Visited here with our two daughters (4yo and 18 months) and we ordered 2 meals, 1 kids meal (18 month old) and asked if they could do a couple of slices of toast and jam for our 4yo. My 4yo is autistic non-verbal. She struggles with eating food but even more so in public places, all she will eat is toast and jam. The young lad serving said "it shouldn't be a problem", and neither did we as we have had this here before. The supervisor happened to be stood behind him, and immediately said in an abrupt tone "no we can't!" I asked why when we have had it before. He said "because the dial is on buns not toast, we can't change it to toast for just one person". I couldn't believe it. They seriously refused to just turn a dial in order to cater for an autistic child. I told the lad serving to cancel the whole order and we'll go somewhere else, which we did. Will never visit this place again....

Popped in with my mum for a bite to eat, mother has a few allergies so I double checked on the ingredients/allergens on the app as to whether a meal had tomatoes in- they weren't listed as an ingredient so we added it to our order. Unfortunately when our food arrived my mum noticed tomatoes in her wrap. After approaching a member of staff about the error this was fixed straight away, a new wrap was made for my mum and a member of staff (I could be wrong but I assume she has a managerial role) even checked over the menu and allergen book in the back to check herself, we were offered supplementary items but as the error was fixed straight away we didn't feel the need to take them up on the offer of extras.

Massive thank you to Amanda for fixing this issue, we also noticed how attentive you were to other customers, its very rare to see such a high level of customer service in fast paced environments such as...

Just ordered an American Cheese Burger with an additional burger which arrived promptly swimming in grease and fats which subseqently soaked into the base of the burger bun turning it into a grease filled sponge and required the serviette and a whole pack of tissues to soak up the remainder of the grease the breadcake couldnt handle. The top of the burger bun also played its part in soaking up the grease which ruined the cheese and other toppings. So all in all an expensive portion of chips with the remainder collected and taken away. So glad i wasnt asked how the food was whilst i had it on the table as i didnt want to cause offence with my honest opinion. Lesson learned...i will not be ordering any more burgers. However its a nice pub,nice staff and i thoroughly recommend it for a nights drinking ( just beware...