New Orchid Garden Restaurant

We ordered just under £50 worth of meals for my wife’s birthday so we could sit down as a family for a meal !! When the order finally arrived we noticed we were 2 meals short (even after going over the order a load of times on the phone ) we phoned up to complain that we were 2 meals short and the 1st reply was “can we just pass you them next time” which was not what I was expecting to hear , when I said no they then said they would get the 2 missing meals out to us in 30 to 45 mins up to now there has been no apology’s for this inconvenience which is absolutely disgusting , we then rang back after half an hour and the reply was it’s left it will be there any time now (still no apology) so after 50 minutes the food still had not arrived I decided to call back and say I want a refund for my food as the whole episode had become an absolute joke and the rest of the family had finished there food and the sides I had ordered had gone cold by the time my main meals had arrived the reply from the appalling customer service was “give the chips and curry back to the driver when he comes “ I couldn’t believe what I was hearing but I said ok , but while I was in the phone complaining the driver arrived and my girlfriend had took the missing meals of the driver (who said he was sorry the first time this had happened ), I then told the abhorrent human being on the other end of the phone that the driver had just arrived 50 mins after the original order and I wouldn’t be ordering from there restaurant again due this appalling service and lack of apology to which he said “I look forward to you not ordering again” I couldn’t believe me ears , I will end this review by saying i only give 1 star because it would not let me give 0 stars please beware of this business they make the mistake don’t apologize and then abuse you when you phone up to complain about the mistake THEY have made and not once did they apologize I will say they have swamp like customer service skills and come across like they are just not bothered about there customers (they didn’t get the amount due for the order wrong) like I have said please avoid and go somewhere else where your business will be appreciated .