Staying in the Hotel next door so called in here for some thing to eat, waiting to be seated was exactly that a wait but it was not busy and only one family waiting in front of us, at first no body even acknowledge us standing there then it went to servers passing and saying some one will be with you, then a guy who looked like the manager appeared from the kitchen area and we got seated by him, he ttok our drinks order, short while later a server came over and introduced herself and asked did we want drinks, we explained we had ordered but they have not been brought over, she just said fine if you need amything just shout or wave, no mention if we were ready to order which we were. Eventually the drinks arrived and we said can we order, placed orders and food arrived pretty quick, we both had half a chicken so ended up with messy hands, I tried to get the servers attention for some more paper towels, she was busy talking to another server, tried waving but she was not paying attention and I am not into shouting so we waited and waited again, again the guy in the shirt appeared and the two servers split up and made it look like they were active, I caught her attention and asked for towels. We finished eating and she appeared to ask if we wanted sweets which we did order, Chocolate Browny is not Chocolate Browny even though we made a point of asking is it browny or chocolate cake, it is in fact chocolate cake being passed off as browny. After eating our sweets and finishing our drinks we played the waiting game again to get the bill, I could see our server plus 2 more down the room chatting round a corner, a couple in our section were also trying to pay there bill,they got up and went to a pay point but no one there, again the shirt guy appeared and so the servers took to the floor again, our server went to the paypoint to deal with the other couple so we got up and went over to pay, then another couple got up to pay and stood behind us. So three tables not cleared and all waiting to pay. It would appear this place has a problem with servers prefer to chat rather than serve there sections, they know where to stand so they can see the manager arrive on the floor. It is a shame as the food was not bad, the place was clean but service was lacking. NO tip from me on this visit and I usually tip servers as I know it is hard work when busy. Would I call again? Not likely only if i HAD NO OTHER OPTION. I think the problem is they feel it does not matter as most of there trade is passing trade from the Hotel, guests visiting the childrens hospital.