Toby Carvery Stoneycroft

Very poor and very disappointing. Service was appalling and the food was just as bad. When we arrived we were greeted with the announcement that a group of 60 kids is arriving soon like it wasn't important. Why were we not told this when we booked the day before. They must have known . As you can expect the said group arrived mostly dressed in soccer gear and proceeded to be extremely noisy and badly behaved. Have you got no dress code here?????. How come the manager and staff turned a blind eye to the noise and shouting and did nothing about it. Similarly whoever was supposed to be supervising them failed to do so properly as they were a source of annoyance to paying customers who expected to be to able to dine in peace and quiet. This should be a given . We had to eat our food in the bar area to avoid them Now we come to the main problems of our Saturday visit. We had been here on the previous Monday and found the food and service to be acceptable. However today Sat 20 th April we found the food to be poor as in reheated roasties,minimal meat portions and appalling service from the staff . On last Monday we were able to have a tab at the bar. This meant that we were able to order drinks whilst eating which the lady brought to our table. That's how it should be. Contrast that with today. The guy on the bar said we don't do tabs which was a lie. Then as a result during our meal I had to go to the bar to order more drink. This took a long time because there was only one person on the bar and he was very slow. Meanwhile my food is getting cold . This is a dreadful set up. I asked a female member of staff for 2 drinks but she never brought them to our table . The guy on the bar had a terrible attitude. Overall today was an appalling experience and we were overcharged too. The roasties were like rocks and obviously warm ups but for too long and the meat portions were miniscule.The soft drink machine was dispensing a watery liquid instead of diet tango. There was none but we were charged for the privilege.. So my advice is to avoid this place at all costs. You might have some chance on a weekday but never at the weekend especially when there is a soccer game on the tv. I cannot recommend this establishment unfortunately . If the manager wishes to discuss the truthful comments above please don't hesitate to contact me. You need to refund me for the overcharge. Very poor effort on behalf a of the staff and management. Do yourself a favour and go somewhere else. Note to management-: Please do not respond with your typical copy and paste apology thanking me for bringing this to your attention and how you will use the feedback to improve. Truth is you have been getting these poor feedbacks for years but you never improve . I shall be contacting M&B regarding the rude service, poor food, noisy and unruly clientele, and the bad staff and management and the overcharging. Have anice day and remember the customer is always right.