Aroma — Restaurant in London

I wouldn’t recommend this place at all. Because they don’t trust the customers. I went to buy two shawarmas to takeaway with my friend, they said no card payment so I asked my friend to get the cash out from the nearest cash machine and he left the shop to get the cash. But they don’t want to make my order till they get the money, it was really upsetting I said to the cashier can you please start making the order my friend will be coming with the money. He is not ready for that he says the amount and ask for cash. Then my friend arrived with the money within like 7-8 mins after that he to the chef to make the shawarma wrap. I asked him why don’t you believe us, I said I’ll pay by card you don’t accept that. Now you delayed our food why are you behaving like this. He says shawarma will get ready in 30sec that’s why if not it will get cold you won’t be able to eat I asked ok can you make now in within 30sec I’ll pay you. Then he says it meat needs to cook a little long like 10mins and was giving silly excuses for not making the shawarma wrap. As a takeaway you guys don’t have card payment and you guys don’t trust the customers. We trust you with food you give to us. This kind Service is not acceptable at all. It was just waste of my time when I was hungry.

Me and my friend had to leave the shop saying then we won’t come back here again.

We found another kebab shop nearby call The German Doner nearby like 5 mins away which is located in New Malden High street. Very great food and price also very reasonable and customer service...

This used to be my go to place for a kebab I once rated it at 9.1out of 10 !! I gave it a rest to try other places.Tonight I ordered a lamb shawarma nearly £11.00 for a small one and extra £3.50 for a large one . They could ask that price once as the food was so good, well not anymore my lamb tonight was tough and chewy!! The bread was average good salad nice chilli sauce but they plastered the whole inside the garlic sauce which made the bread sloppy and difficult to really enjoy the other flavours. It’s sad it has gone into decline. It’s a average kebab that’s been overrated and overpriced for a while. It tastes ok but the magic is not there now. Right now I could only give this an average rating of a 6.2 there are lots of good places in new Malden that can better this place. Furthermore everywhere else is a great deal cheaper the new Lebanese in New Malden is about 30% cheaper and far superior. If you want good value for money then this is not the place for you. Look around you’ll save a few Bob during these tough times. That’s my honest review and I’m going to score it a generous...

Update: Fisrt time back in years, charged me extra on my £17 kebab because i asked for it not to be on my kebab but separately. Also tried to add in a chilli sauce they charged extra for again but i didn't ask for. You might have thought £25 for a kebab and chips might get you a free sauce but no, these businesses dont appreciate their customers and want to fleece them for every little thing they can. For the sake of 50p more profit they left a bad taste in my mouth and i wont be back for a long time. Shame, hope you enjoy the 50p extra you must need it badly.

Staff are rude and send out undercooked food or missing items. Also they sometimes charge you extra for things you think are included in the price without telling you first!...not going back there again!...Also, STOP getting your own people to leave FAKE GOOD REVIEWS (trying to sell small chicken shish kebabs, are we really that gullible?) , learn from the bad reviews and improve your...