Cake & Bingsoo Cafe — Restaurant in London

{Food}

Bingsoo - 10/10. Amazing milky vanilla flavour from the shaved ice, melts right in your mouth. Any additional toppings such as matcha, strawberry, etc are also absolutely amazing - they all pair really well. I would recommend the Oreo and Strawberry Bingsoo's.

Matcha Latte - Might genuinely be the best Matcha Latte I've ever tasted, and I have Matcha Lattes on a daily. The Matcha flavour is so overpowering in the best way possible. I asked for oat milk and I still tasted the Matcha REALLY well. For Matcha Lattes paired with plant-based milks, 9/10 times it masks the Matcha flavour - but Cake and Bingsoo Cafe's Matcha is absolutely present.

Cakes - Absolutely amazing cakes. Soft, flavourful, creamy, etc. I would recommend the blueberry and strawberry cakes. They also have a bunch of random cakes sometimes, which all taste lovely.

{Service}

Amazing service from what I've had. Usually very quick and efficient, and also super friendly!

{Atmosphere]

The atmospheres wonderful. When there's a lot of people around, it's totally a vibe. When there's not a lot of people around, it's quite a nice cafe where you'll see people studying and stuff. There's also a super cute selfie booth room where you can take photos by yourself or with a friend - which also adds to the whole vibe as well.

{Miscellaneous}

During peak hours sometimes there's usually dirty tables left by previous people that don't get spotted straight away and stay there for a long time. However, if you just tell a staff member or point it out they'll fix it straight away!

Overall, absolutely amazing place to both hangout and study. I would...

I travelled from Peckham to New Malden specifically to visit your café because I really enjoy bingsu. Sadly, my experience left me feeling unwelcome and deeply disappointed.

When I arrived, I greeted the woman at the counter with a “hi,” and she responded — but then went on to ignore me and served the person who was behind me in the queue. When I politely confronted her about this, she suddenly claimed she didn’t speak fluent English, even though we had just exchanged greetings without any issue. This felt dismissive and unfair.

I was asked to sit and wait for my order, but there were only a few tables available and they were all messy. I chose to sit at one, expecting that someone would come and clean it — especially since I saw a staff member clean another table right in front of me. I assumed my table would be cleaned when my order was ready, but no one came.

I ended up collecting my order myself, clearing the leftover food from the table, and asking for a rag so I could clean it. Only after I had done all that did someone come over.

Throughout my visit, I noticed I was the only Black customer in the shop, and I couldn’t shake the feeling that I was being treated differently. The lack of basic courtesy, the dismissive behavior, and the neglect made me feel excluded.

No customer should be made to feel this way, especially after making an effort to come to new malden. I hope you seriously reflect on how this situation was handled and take steps to ensure that all customers — regardless of background — are treated with respect...

INCREDIBLE little korean cafe on the high street. Desserts were so good we ended up ordering more! The matcha crepe cake was unreal, as well as the matcha cookies.

The Bingsoo was a bit of a let down which was a shame, we arrived at 4pm and the only flavours left were plain (red bean), strawberry and oreo. Shaved milk ice itself was bland and tasted of water. Wouldn't have been happy to pay £6.50 if it wasn't half price with Eat out scheme. Not the cheapest of cafes but worth it for the unique experience!

The Matcha cupcake was beautiful, cake itself was wonderful but icing tasted like pure butter and was far too reach for our tastes. Oat milk lattes were great though.

Staff were very friendly, helpful and incredibly efficient, despite the cafe being so busy. Great Covid precautions in shop including 2m standing floor stickers, mandatory temperature checks and glass screens. Decor was adorable and chic. Just beware of noise, it was very loud in there, especially with screaming children! Not your average quiet coffee shop for studying etc.

Would definitely recommend a visit, a very unique establishment. Will make you feel like youre in an authentic Korean coffee shop! Just be sure to get there early morning or afternoon as popular options like Mango Bingsoo...