Chicken Cottage — Restaurant in London

Hi i went to this shop around 2o clock ... No one there.. One lady was there... she didnt welcome even hi... Its okay i dont mind.. I start to place my order.. i asked something about food.. She said go and check outside tge door... she doesnt know about the menu and prices ... I have ordered around 7 pound cost food... she was very very rude.... When we eating fillet in the burger doesnt cook properly .Blood was there... And also very very bad bun.... I think it was expired.. When we take bus bun was fall off...Omggh they gave us gravy very very bad condition.. I cant explain the words gravy condition.. Really i was shocked... I never ever been the chicken shops like these...I go and ask the refund.. Because my kid cant eat like this corrible food... she said very very rude i cant give u refund... I am the manager.. She never looks like a manager.. Managers definitly know the how to solve the customer problems...even she didnt wear the hairnet.. And ear inside the ear while saving the customer..Then i show to food one of their customer.. Shr getting angry... Then i took picture of food .. Then only she gave refund... And didnt give receipt.. then i came... But after 1 month i check my bank statement.. she didnt give refund she charge again from my card.. I have my statement to proof that.. Tomorrow i will go and take my money back.. Really omgg i never been like this shop and never seen like this rude customer service assistant..We spend money we expect good quality food.... But they dont.. Really i was very very upset on that day . Now ceck my statement...

First time visit to the place and it’s immaculate. Clean counter, windows, floors, work surfaces, tables and chairs. Bright, Spacious and open with ample seating. Good, clear, large signage and well lit….

Not a huge amount of deals on offer, however plenty of menu-variety including grilled and fried chicken!

Food orders were taken quickly and food was served promptly and hot!! The food itself was well drained (with little/no excess oil/grease) which was great and the grilled peri chicken was cooked well and a decent peri peri hot sauce.

Wings are good - though not particularly spicy. Fried chicken coating is pretty tasty too!

Would recommend this place for sure and will be revisiting when we next have a craving for grilled and...

Being a loyal customer since moving to Greenford 2 and a 1/2 years ago, I'm disappointed in the level of service and just generally keeping their loyal customers happy.

I've had issues with the woman in the past, but I let it slide but what really annoyed me was the owner not giving me an extra chilli sauce when I asked for it. They're always really tight stingy with giving you anything extra so I never expect anything like extra large chips pr extra wings etc. But the least I expect is to be given an extra sauce when requested. The very least they could do.

I now go to Chicken Guys up the road, as the service just isn't worth it, which is a shame because the food is...