Cochin — Restaurant in London

AVOID AVOID AVOID ARROGANT OWNERSHIP (see owners reply) & CHANGE OF CHEF!!! Changed menu. No more mango and avocado salad :(. Ordered drinks and starters. Drinks came no starters for 45mins to an hour. We saw other tables being served food and the table with one person being prioritised for their wrong order but no food for us. We ended up leaving hungry and told the staff this is not acceptable customer service. Rather than listening and valuing our feedback she argued with us and told us she knows all about customer service as she has 3 businesses. We walked out gobsmacked and appalled. The most awful experience ever.

Thank you for your response. I am Ms. Shah, not Mr. I'm very sorry if your old chefs family had a brain injury. In no way were we disrespectful to your staff. It was so bad, I had to tell your staff "enough" as she was being so disrespectful us. Of course your staff would say this she told us so many lies while we were in the restaurant. She clearly doesn't want to lose her job so she spins you a lie too. It's fine, be on the side on the side of your staff, she is losing you money and customers by giving bad customer service. You will tolerate her behaviour which only hurt your business costs and lead you into bankruptcy. You are setting up your business to fail. You need to clearly visit other restaurants on your road who are getting it right. No apology from you that we had to wait 45mins to an hour and still got no food, what kind of response is this. I will not tolerate you and your staff leaving us hungry...

Corrie? Exceptional! I battled for 2 days if to put up a review but feel I must. I genuinely am not a fan of slating any business online for obvious reasons but if the owner doesn't actually care then it becomes a duty. I frequented this establishment many many times but when the original owner went back to Cochin...sadly it declined. So after about w/3 years I thought ok let's be brave . I even spoke to Corrie first to tell her of my last 3 disappointing visits so you'd think this was going to be exceptional...big mistake! Only beer was from Belgium. That was the time I should have left! I ordered two rotis and a Keema, my own favourite. No rotis sorry sir, ok I'll have nan ...20 minutes later ..wait for this...no Keema!!! So I ordered a lamb curry but asked that it should be vindaloo and it came back almost like a kourma.. so not impressed! This owner has a fantastic chef but is not one bit interested in his business so until it has yet another owner with the same chef...give it a very wide berth Hopefully the owner won't reply to this truthful revue as there...

A group of 5 of us went for dinner last night and on entering the restaurant there was a strange atmosphere as the restaurant looked uncared for. There was one other group of 4 already seated. We were greeted by a very sweet and friendly server who gave us the only three menus that they had. Four of the items we asked for weren't available, though most of the food we did have was actually quite good and portions were generous. All the main dishes came with rice, which meant there was a lot of wasted rice. One item (3 weird little tasteless steamed buns) was inedible and another person, who arrived after us, also ordered them but couldn't eat them - she left.

Staff were really very friendly and hospitable, but clearly embarrassed about the restaurant. They had run out of toilet paper and hand soap too. The mens toilet was out of use. They'd also just got rid of the coffee machine as it broken down. It was a very different experience from when we visited several years ago so we won't be hurrying back...