Costa Coffee - Bexley — Restaurant in London

I saw something wonderful today. A very elderly gentleman ahead of me in line asked the server for a coffee. She listed a few but it was clear he couldn’t follow flat whites and lattes. He asked her to repeat the list. She wisely started with Americano that he recognized and ordered. Then he gave her a handful of change and asked if this was enough. She began to count and as it became clear that it wasn’t she deftly reached into the tip jar to cover the difference announcing that it was sufficient. When I ordered my coffee I thanked her and got a wonderful smile in return. Her act meant the most to her. The kindness...

Asked for a decaf soy latte which was given to me only slightly warm. When my husband asked for a hot one he was met with rudeness and hostility. They grabbed the coffee out of his hand and threw it in the sink then remade it in the same cup...but this time it was only half full. Such a shame as the staff during the week are exceptionally amazing. Shame about the staff we experienced...

This Costa is new to the franchise. What a joke. Staff are anti-social and not helpful. The premise has not sold cold drinks for a week since last visited. Limited selection of cakes. No ice for cold drinks - is this because the staff cannot be bothered to make or pack away? Only you can guess. Costa Coffee you need to do a secret customer visit and then retrain...