Costa Coffee Ilford 2 — Restaurant in London

I had a truly wonderful experience at Costa Coffee, thanks to the exceptional service from Varsha and Ayesha. From the moment I walked in, their friendliness and genuine care made me feel right at home.

Varsha greeted me with a bright smile and excellent attention to detail. She took the time to understand exactly what I wanted, offered thoughtful recommendations, and prepared my order with precision. Her knowledge of the menu is impressive, and her passion for great coffee shines through in every cup. Varsha’s patience and warm personality turned a simple coffee run into a delightful start to my day.

Ayesha was equally fantastic, adding an extra level of care to the experience. She checked in to ensure my drink was to my liking and offered helpful tips on how to enjoy the flavors of the roast. Her efficiency and positive energy kept the line moving smoothly while never making anyone feel rushed. Ayesha’s dedication to customer satisfaction was evident in the way she followed up—making sure I had everything I needed and left with a smile.

Together, Varsha and Ayesha create an unbeatable duo. Their teamwork, kindness, and professional excellence set a standard for customer service that I will not soon forget. It’s rare to encounter staff who are both incredibly skilled and genuinely personable, and I’m grateful for the care they showed.

If you’re in the area, I highly recommend stopping by to experience Varsha and Ayesha’s outstanding service. They’ve earned my loyalty, and I’ll be back soon for the coffee and the...

Costa Coffee Franchise Owned by Goldex Investment

I recently visited a Costa Coffee franchise owned by Goldex Investment, and it was a truly unpleasant experience. While I was waiting in line, I saw a huge rat running across the floor. What made it worse was the reaction from the staff—they told me that there are rats all over the mall and outside, and they seemed completely unfazed by it.

The condition of the shop was equally appalling. All the chairs were ruined, with the seating areas turning brown, and the tables were in terrible shape, sticky and covered in old coffee stains. When I asked to have my table cleaned, I was told that the stickiness was just due to how old and worn the tables were.

Additionally, the toilet was constantly occupied by homeless individuals, and the entire shop had an unpleasant odor. It's really shocking to see such a lack of concern for cleanliness and hygiene, especially in a place that serves food and drinks. This kind of issue should be taken very seriously, and it's clear that it isn't being addressed properly.

Until Goldex Investment takes significant steps to resolve these issues, I can't recommend visiting any of their locations. It's just not acceptable to have such poor hygiene and...

I had an extremely upsetting experience at Costa in Ilford today. I came in with my newborn in a pram, urgently needing to change him as he was completely wet. When I asked to use the toilet/baby changing room, the gentleman behind the counter initially lied and told me the toilets were out of order.

When I then said I was happy to buy a coffee just to be able to use the facilities, he suddenly smiled and looked like he would now allow access — which made it clear the toilets were working all along. That kind of behavior is not only dishonest, but deeply insensitive, especially to a mother in distress with a newborn.

I understand store policies may require purchases to use the facilities, but where is the human empathy?

Businesses like Costa should be more than just profit-driven. They are part of our communities, and should act with compassion and common sense. I hope management reflects seriously on how situations like this are handled. No parent should be left struggling like that in a...