Costa Coffee — Restaurant in London

I have visited this Costa coffee for the first time and experienced ableism. First of all the place is clean, music is not loud, the coffee was good. But technically the place is not disabled friendly for various reasons. First of all if you visit it with a wheelchair on your own you won't be able to pass/push the front door as it is very heavy and they cannot see you from the bar. I did not see a doorbell to ring for assistance either. Secondly the staff is rude and ableist. I have issues with my hearing (I can hear about 30% less than others on my left ear) and I couldn't understand the question regarding my whipped cream as the barista was standing far away and I faced with my left side a bit - was looking around. And I asked 3 times to repeat the question and she got frustrated and grumpy with me and I felt awful. Since I've paid already I didn't want to leave the place but I already have high anxiety due to my walking aid so anxiously tried to shift the conversation to a friendlier manner and say something nice about the Cafe itself. She did not reply, she just looked really angry and annoyed at me, so went to the table and drank my coffee. Multiple people arrived, they received smiles, greetings and nice service. I did not. Upon leaving I said thank you, have a good day, bye and they both acted like I don't exist. If you ever wonder why disabled people often don't want to leave the house, or why we have high anxiety - now you know. This whole experience made me feel worthless and even tho in the shop I went afterwards where the employees know me and always nice to me - it left a mark on me and my whole day has been ruined. I am a person too. I understand it can be frustrating if someone doesn't understand you but it comes with the job. You work with people. Patience is key. It's the most important part of customer service. I've been on the other side - I used to serve and manage people. I do know the impact on others. How could they not? I won't visit this place ever again and from now on I stop even placing orders...

Good Coffee and the Regular Costa range of Merchandise ( Sandwiches, Paninis) Service in this South Harrow Branch is Very Attentive, polite and friendly.... Coffee was Very good, but on this Occasion, the cake asked for ( Raspberry & Almond Slice, One of my Favourites) T.B.H stale, Dry and Clearly close too... on it's sell by, use by...in my Opinion OVER SELL BY DATE, the Lady Very Kindly agreed to Change it.... the Replacement was NO BETTER.... I think that some Branches of Costa, depending on the Area, Will DEFINITELY NOT HAVE Sufficient Turnover on all of these Lines.... That's Absolutely Essential with Cakes 🎂... Since I Visit this Branch occasionally, I have found the Service is Very Average,and Declined since other Visit s, some of the Staff who are Mostly Eastern European, are DEFINITELY more interested in TALKING to there Friends, who come in for a Chat & Gossip.... Great...Er....NO.... stop talking and CONCENTRATE ON YOUR CUSTOMERS...might be worth the Effort.. Visited Monday 7th February, Afternoon... 2 Staff on the Counter... One SNEEZED ( these things Happen 😒) but I have to say, although she Turned Away from the Counter, DISCUSCUSTING...No Tissue, and another Hard SNEEZE, few Minutes later... Sorry but NOT AT ALL HAPPY with rhe Attitudes and Approach...

I recently visited Costa Coffee in South Harrow and it was a delightful experience. From the moment I walked in, the aroma of freshly brewed coffee set a welcoming tone. The baristas greeted me with warm smiles, despite the busy morning rush.

I ordered a flat white, and it was prepared to perfection – just the right balance of espresso and milk, with a beautiful latte art heart on top. The pastries seemed just as tempting, so I indulged in a croissant that was flaky and buttery, a perfect companion to my coffee.

The cafe’s atmosphere was cozy, with comfortable seating and an ambiance that encouraged me to linger over my coffee. It was clean and well-maintained, with attention to COVID-19 safety protocols, which made me feel safe.

In terms of value, the prices were on par with what you’d expect from a high-street coffee shop, and the quality certainly matched the cost. It’s a spot I’d recommend to anyone looking for a coffee break in South Harrow, and I’m already planning my next visit to try some of the other items on the menu.

Rating: 5 stars for excellent coffee, delectable treats, and a welcoming...