Costa Coffee — Restaurant in London

TLDR; go upstairs there is cleaner and nicer Cafe Nero there. Recommended by MET Police.

The person who served me coffee had a problem with understanding my order, but was very nice otherwise. It is the shame that her colleague wasn't. About 10 minutes after sitting a cleaner showed up and demanded to move. Asked if I speak English, when I was slow to respond, trying to come up with an answer. Ask/shouted if I am stupid. He himself spoke in Indian accented manner. I protested against such treatment, and said that I won't move and told him he can clean after I finish my coffee. He decided to call the security, the security guard invited himself to my table. He told me to leave the cafe or he is going to call the police. In the end his supervisor named Mina Ahmed came and asked me to leave. She seemed nice enough, didn't shout at least. I asked her if I can have a name of the security guard and the cleaner. She refused to give them to me. Then another security guard came yelling his head off. He took my coffee from me. I asked him can I have my coffee back, and does he need to shout? I said that this situation is ridiculous. He told me if I don't leave it will get even more ridiculous because he is calling the police. I decided to leave. He released the hostage but the coffee got cold and I had to throw it away while leaving in shame. "Why are you standing up?" One of the security asked when I was leaving. I sat outside the coffee shop. After few minutes Police showed up. They asked me about the situation. I told them. They recommended café Nero upstairs. Cleaner, cheaper,...

Had to ask for a refund. Can’t say that I have high expectations from a coffee shop at the airport, but this was way beyond even low expectations. I visited the place on the 30th of December. It wasn’t busy when I came there late afternoon, there was only one person in front of me, but then in parallel another person came straight to one of the baristas, skipping the queue, and asked for help with his phone/chip. At the end one of the baristas was helping for 15 minutes to a customer with his phone which caused a delay in actually proceeding with my order and other Costa customers. Because of this mini chaos, more people join the queue and only one barista was working, making attempts to make orders by walking around the second barista (the one helping with somebody’s phone) for getting hot water/milk etc., at that point it was already less manageable in terms of the number of orders, unfortunately, so they didn’t manage to make a simple cappuccino…first it was made like Americano, and the second time it was made with one fourth of foam and too milky, not as usual Costa cappuccino. I appreciate them helping visitors of the airport with their phones, at the same time it did affect the operational capacity of the Costa and its...

A Fresh New Look That Delivers Style and Comfort – Welcome Back, Costa T4!

It’s great to see Costa at Heathrow Terminal 4 back in action after a period of refurbishment – and what a comeback it is! The newly reopened branch feels like a completely different experience. The design strikes a unique balance between retro charm and a sleek, futuristic vibe, making it feel more like a premium spot in an upscale shopping centre than a typical airport coffee shop.

The space is now noticeably bigger and more open, with significantly more seating to accommodate travellers looking to relax before a flight. The layout is clean and well thought out, and the addition of self-ordering kiosks is a fantastic touch – making the process quicker and more convenient during those busy airport hours.

Service was friendly, and despite the fresh reopening, the team seemed to be running things smoothly already. Whether you’re after a quick caffeine fix or a comfortable place to unwind, the new Costa at T4 is a huge improvement and well worth a visit. Great job on the...