Crumpled Horn — Restaurant in London

I've never visited this particular pub before but I have eaten in another Marston pub, so, when my old school friend came to meet me, it seemed a good place to hang out for a nice chat and a catch up. It was a Monday lunchtime and there were only a handful of customers when we entered. Now, I don't expect pubs to stay nice and quiet for us to talk, but, it is a bit irritating that it was the bar staff making so much noise we could barely hear each other. Sorry, make that one member of bar staff, who seemed to be the only one in. I have never known one person to make that amount of noise on their own. Screeching with laughter at goodness knows what, shouting and singing, badly, at the top of her voice. We actually began to suspect she was high on something. If she'd been a customer, she would have been shown the door. The food was good but we had to leave because we just couldn't stand the noise any more. We won't be back.

In response to the manager's reply below -

As I didn't say which Monday it was, I'm surprised you can tell me what you 'think' happened. I would, also, appreciate you NOT trying to 'guilt' me by suggesting other guests had multiple learning difficulties, I wasn't aware of. Only one of the two of us were there, and it wasn't you. When we arrived the barmaid over excitedly welcomed us, in an extremely over the top manner. We just smiled and acknowledged her. There was a single older lady, sitting alone in front of the bar, that the barmaid was already singing at. The lady then said to us, "hasn't she got a lovely personality?" I said, yes, although she might want to cut down on the 'e numbers,' the lady laughed and agreed. So, not just us that noticed it was a bit too much then. She was not making a fuss of any group, she was entertaining herself. There was barely anyone in and it was probably boring. No, I won't be ringing thanks. Why would I? So that you can tell me again how wrong I was? I think they call that gaslighting. Sometimes, things are exactly as...

This evening me and my family visited the crumpled horn in Upminster, we had a meal for four and several drinks. Our first visit since the pub was refurbished was awesome, my family had an amazing afternoon/evening celebrating my mother and father’s 33rd anniversary. The staff were excellent, especially Young Katie, behind the bar. Beautiful service from Katie, we spoke for a while, as she served our table, this is her second job, she used to work in a clothing store and now this is her first bar job, she smiled, laughed, joked and served us with impeccable manors, being a publican myself, growing up in the business my father and mother taught us every trick of the trade and I would love to say that Russel (The manager) trained his staff to the peak of perfection.. We will 1000% be coming back again and we have booked in for Christmas Day, you should be proud of this team of incredible talent and performance in which have made my parents anniversary celebration an impeccable afternoon and evening..

Thanks to Tina I’m the kitchen, Russel the manager for taking great care of us.. and especially young Katie, her manners and service were second to...

Fantastic pub, one which I would actually call a pub. Comfortable surroundings and clean, nice crowd and good music which is loud enough to hear but not too loud to spoil a conversation. Gets lively of an evening which is ok if you're younger. I've been here at both times and never seen any trouble or had a bad experience. Food is excellent and there are several vegetarian options, the curry was really tasty and generously sized and the pie and chips really good too (both vegetarian). Old school puddings, apple crumble and jam sponge, amongst others, are there too if you have room! Great staff who are very friendly, efficient and welcoming. If you're in the area pop in for a drink and some food, you definitely won't be disappointed. One of better pubs I...