East Pan Asian Restaurant — Restaurant in London

I came here for dim sum on 12.09.2023 after nearly 2 years. The food quality has gone downhill. Prices have increased but portion sizes are tiny and some of the dim sum tasted awful. The fried cuttlefish cakes are now so flat and have been mixed with meat so not true cuttlefish or squid and lacks the bouncy texture when bitten into. The bbq pork cheung fun was grey in colour and was rubbery and tiny! Compared to when I used to go regularly 2 years ago, the quality is extremely poor. Chilli oil was watery as if diluted and not spicy at all. Decor and atmosphere was still nice and the overworked south asian waitress who was on her own, was lovely. The chinese manager did not seem to want to help the customers. He loitered behind the till and pretended to look busy. Other tables had to get up and go to him to ask for drinks and order food. Didn't ask us if we wanted anything else so he missed upselling drinks. He didn't even ask us how the food was when we went to pay. Made no conversation whatsoever so I told him what I thought of the food. He didn't look surprised and no apology was given. His lame excuse was they had just changed chefs. I was not looking for money off my £60.45 bill for 2 people for dim sum. I ordered 5 dim sum dishes and a ho fun dish. Very expensive indeed. I just wanted an acknowledgement of my complaint and a verbal apologyfrom the guy. I am so upset because for the same money I could have had a tasty dim sum experience down the road at Wing Tai Cricklewood and had 2 extra dishes for the price I was charged here. Chinese tea had no leaves and was weak and watery. No free refill here was offered when all other dim sum restaurants offer that etiquette especially for £1.80 per person. Not an authentic dim sum experience at all. I usually go to Wing Tai but wanted to go food shopping at Loon Fung hence why I went East Pan for lunch. I had stopped eating here 2 years ago because back then one of the waitresses got my order wrong and took my Steamed dim sum to someone else's table and after 15 minuets of the mix up. She brought it to me and I witnessed everything. It was stone cold and the table who it was served to had already eaten one dumpling. No apology then either so I stopped coming. How silly of me to think things would have changed for the better after 2 years. I would not waste my money here ever again. So disappointed. What a shame as the owner Valerie is so lovely. I haven't seen her in a long time and she was what made the...

Let me say, right up front that I'll definitely return, as overall I was pleased with my experience. The restaurant looked well maintained in typical Chinese decor & a distinguished, Chinese looking gentleman welcomed us in. We were able to sit anywhere because it was late afternoon on a Monday & fairly empty. Our order was taken quickly by a pleasant waitress & the same gentleman kindly enquired about our drinks. Our waitress explained that it gets very busy at the weekends, so it's best to book in advance then. Everything we ordered arrived in good time, was well presented & flavourful. We had wonton soup, prawn toast, salt & pepper ribs, mixed vegetables, bbq roast pork as well as chicken & prawn Singapore noodles. The only reason I gave 4 out of 5 stars for the meal was because 1 of the 3 pieces of prawn toast felt a bit cold inside & when we examined it more closely, the prawn inside looked a little greyer than the others. We pointed this out to our waitress & she apologised, saying we wouldn't be charged for that dish. The gentleman checked on us later on & also apologised. We enjoyed the laid-back jazzy renditions of popular songs, played at just the right volume to accompany dining. Our bill was £53 for everything (including service) except for the prawn toast, which they stuck by their decision to not charge for. I found this quite honourable when, many businesses these days, don't have this ethic. This restaurant is good for various sized groups as it has 2 seater tables, 4 seater booths, 6 seater round tables & rectangular tables against one wall for...

So good it deserves another review! Went for a very touching and important lunchtime gathering, a mixture of twenty friends, family and neighbours. Located on the first floor and easily found via the spiral staircase. A genuine warm welcome greeted us all upon arrival and we were shown our two large circular tables. Our host had pre-ordered a variety of 10 dishes for us to share and they were served at a sensible pace throughout our stay. Too many dishes to describe but some did really shine above the others, the duck was cooked perfect, moist and tender yet with crispy skin, the steamed sea bass melted in our mouths, the pork and beef dishes of a similar quality. All of the vegetarian dishes were extremely tasty, the spices / herbs / sauces use varied and very moreish. I apologise for the phots but we were all so keen to try the dishes on offer it was hard to take pictures of the plates as served. Service throughout was swift, polite and efficient. It soon filled up during the time we were their so I would recommend pre-booking. There is a ground floor Chinese equivalent to Tesco so a stroll around there is an added bonus after your meal, and plenty of free parking. Still First class!

FIRST REVIEW An absolutely divine banquet starting with chrysanthemum tea, seafood soup, duck, lobster, brisket of beef, pork, oyster mushrooms, Dover sole, prawns and more finished off with their take on a special desert of 8 treasures... Service was spot on perfect, food first class, a wonderful gathering of family and friends to share stories and enjoy the...