Enzo's Kitchen & Pizzeria — Restaurant in London

Before I start this review I'd like to point a couple of things out.

Firstly Enzo's were kind enough to wipe out our entire bill, including our drinks, following our experience there. Secondly if you check my other reviews you'll see they are all positive. Until now.

Arriving ten minutes early we stood in a queue for 15 minutes as numerous members of staff walked past and refused to catch our eyes, let alone welcome us to the place. Eventually we were shown to our table and we were joined by a waiter who asked whether we wanted drinks. We ordered two pints, a bottle of alcohol free beer and a bottle of wine.

The alcohol free beer arrived within five minutes, along with the waiter to take our order. At this point one of our party pointed out to the waiter that she has a severe allergy to Rosemary and Thyme.

Our waiter's response:

"Well that choice might not have any in it, but I'm not sure? The problem is we could ask the kitchen but they don't tell us anything so we can't be sure?"

The time is now 20:10, we have one beer between the four of us, our food ordered and we all have our fingers crossed that one of us won't end up projectile vomiting across the room and needing an ambulance.

At this point the whole restaurant is filled with the sound of Stevie Wonder singing 'Happy Birthday' at a volume akin to an aircraft taking off. This was played from some sort of Spotify playlist and once it had finished we were treated to an advert informing us that there is a gel available that combats erectile disfunction. Fortunately none of us had ordered the Italian sausage.

At 20:25 the rest of the drinks arrive and we expect the starters to follow shortly afterwards. We finish our drinks and it's now 20:50. Still no starters.

Just after 21:00 the starters appear. The King Prawn dish consisted of three prawns and my Calamari tasted like something you'd buy in a bag from a budget supermarket and bung in the oven, nested on a bag of supermarket salad. Rubbish.

At 21:45 one of the waiting staff approaches, wanting to know if we had enjoyed our main courses, a question we were unable to answer as we hadn't received them.

At this point I decide to find the toilet, hoping that the change of scenery might help my rapidly worsening mood, but no such luck. There must be 100-150 covers in that sprawling outdoor area and they are served by two toilets, one for the men and one for the women. What I saw when opening the door to the loo was like a scene from a horror movie, the whole cubicle was full of fruit flies. Utterly vile.

It's now 22:00 and I arrive back at my seat, swatting the fruit flies that had decided to hitch a ride into the restaurant on me. Still no main courses and we've had enough. We approach the fella who may or may not have been managing the staff - it was difficult to tell who was in charge or even if anyone was - and ask him for the bill. He asks us to wait and instead of giving us the bill runs over with two of the four main courses. One was mine and was for the lady with the allergy.

Yep, you've guessed it, her main course was covered in Rosemary with a big sprig of it laid across the top, just to emphasise how careless they'd been.

Their response?

"There was a note on the starters to say no Rosemary or Thyme, but as it wasn't on the main courses so we thought it was alright?"

Really? How could that possibly be 'alright'? All of the courses, starters and mains, were written on the same docket where the note for her allergies were made alongside her starter, do they seriously think that at some point during the starter and main course her allergy had magically vanished?

By the look of it something that might once have been nice has been ruined by shoehorning as many people in as possible to maximise profit and, seemingly, nobody seems to be slightly bothered by the experience of the customers. The picture I have added is what you read coming into the place, it suggests an experience entirely different to the one...

I would normally give 4 to 5 stars but on this occasion it was just awful. Firstly the normal chef wasn’t there so the guy who sits everyone down was cooking. It was a weekday lunchtime. There were 2 of us and the resturant was practically empty so what can go wrong? Trust me plenty! I asked for a seafood pizza with cheese (I always have this) and my friend chose 2 starters.. bruschetta and calamari. We asked for it all come together. The bruschetta came first so we sent it back and confirmed we asked for everything to come together. Pizza turns up some time later with no cheese and the same bruschetta came with it. Why wasn’t it made fresh? I asked where the cheese was and was told that they don’t serve cheese with seafood because it was dangerous 😂 I’ve had the same pizza 4 or 5 times before and nothing has ever been mentioned that it’s dangerous. He wasn’t having it so I said please serve me the pizza I have ordered with cheese. So while my friend was munching through her rock hard cold bruschetta I waited for the sprinkle of cheese to melt on my original pizza.. needless to say the crust was now rock hard and the tiny amount of cheese hadn’t melted properly. Ah and no calamari. It’s such a shame because I had really bigged this place up to my friend and it was just awful. We couldn’t eat the food. The whole order should have been re done so why wasn’t it? Shame on you Enzo’s!

The date was Monday 13th...

I’d rather not reduce the star rating of this otherwise excellent place to eat. Love this restaurant normally but last night was a disaster. It was my birthday but nothing special so a table at one of our fave diners was on the cards. All started off well, nice positioned table for the three of us and an attentive couple of waiters. Ordered drinks which arrived fairly slowly but by 7:20 we ordered starters and mains. Starters arrived in 10 mins and were quickly demolished sadly mains were quite a bit longer. Caught the attention of a waiter at 8:15 and he said he’d look where the mains were. All around us later arriving guests were receiving their food. 15 mins later another chase, “it’s being sorted now we were told”. Now 8:45 and getting far too annoyed to even want to eat whatever they deliver we call the manager and he seemed a bit nonplussed. Well that isn’t good enough and when it did eventually arrive just before 9pm we refused the meal.

People may say you should have eat it but come on nearly 2 hours after ordering is a bit rich , it was just a few bowls of pasta and some pork, it’s not that hard. And, you get that obligatory 12.5% service change everywhere these days and we didn’t get the service, so thanks for not charging us anything but it’s not what we expect. Crappy birthday end!!

Thinking whether we will be using Enzo’s...