Falafel & Shawarma London — Restaurant in London

The treatment to a customer over a miscommunication mistake was actually insane!!

I ordered a chicken shawarma wrap with chilli, no garlic - if the server would’ve given me his full attention as I was ordering, he wouldn’t have had to ask me again when I was in the next line waiting. I had headphones on so misheard him ask twice if I had garlic, no chilli - so I said yes instinctively, then immediately no when I had registered what he said and took my headphones off (who yells at someone with headphones on and then gets annoyed when they can’t hear?!?), and I even yelled again chilli, no garlic, to be sure! Once again he was no longer listening to me. Now I’m usually anxious, but try to advocate for myself over the small things - I regret doing that here.

Lo and behold I get garlic, no chilli. I get it, mistakes happen!! But I don’t like garlic sauce so ask for the order I pay for (trying to advocate for myself). If this was done with no issue, fab service despite the mistake - but no.

The male server proceeds to complain to his staff, and loudly in front of the 15+ people at the restaurant that it was ME who didn’t listen. I say I said chilli and garlic repeatedly and tried to correct you, he speaks over me and I am mortified I’m a part of a public spectacle over sauce!!

I’m laughed at for arguing back by the servers and the grumpy old man proceeds to complain about MY not listening even as I walk out - 5 whole minutes of “she didn’t listen, I asked twice right! It’s her fault, not mine, that she didn’t listen, she had headphones on, if she listened. I asked twice, she said garlic, did she not!” etc. A five minute monologue, honestly impressive.

Make sure the customer can hear you before you ask them a question - especially if you’re going to loudly rant about them in front of everyone if not. Better yet, give them your full attention immediately so avoid this mistake. I know you’re busy, but why am I walking home embarrassed and feeling like a scolded child over sauce!!!

All this embarrassment over bloody sauce!! Was not worth the £4.50 mediocre wrap.

The place two doors down is quicker and tastes better, with salad that doesn’t look like plastic. The servers two doors down give you their full attention, get your order right, and then do not whinge and insult customers for typically harmless miscommunication.

Sort your attitude out. If a miscommunication like that gets you riled up enough to moan about a customer for 5 minutes straight - customer service...

"I've been a loyal customer of 'Falafel and Shawarma' for three years, but my recent experiences have been nothing short of infuriating.

The first incident involved finding hair in my chilli, followed by receiving garlic instead of chilli on another occasion.

Today, despite leaving a clear note requesting chilli sauce, I received two pots of garlic sauce, and my potatoes were burnt to a crisp.

What's more infuriating is that the driver, who barely speaks English, brazenly stole from me.

He claimed he would change the garlic to chilli and bring it back but never showed up.

This isn't just a disappointing service; it's criminal behavior.

I've been blatantly stolen from, and this driver's actions are unacceptable.

I want to make it clear that I will be reporting this theft to the relevant authorities.

Furthermore, I will be posting this review on TripAdvisor to ensure that others are aware of the dishonesty and poor service I've experienced.

I demand that 'Falafel and Shawarma' take immediate action to make amends.

They should either refund me personally via bank transfer for the inconvenience caused by the last two orders or provide a full refund for those orders.

It's disheartening to see a restaurant I once trusted take such a steep decline in quality, especially during a time when people are facing financial challenges.

'Falafel and Shawarma' needs to step up its game and prioritize customer satisfaction.

This driver's actions are not just disappointing; they are criminal, and they must be...

If you’ve never been to Camberwell before, this place is the reason to go. This place hands down does the best shawarma in London, without breaking the bank.

Have been here dozens of times and every time it’s fun to try something different. The wraps are about the size of my forearm and are packed with chicken, fresh crunchy salad, the smoothest hummus you’ll ever have, and if they ask you “chilli and garlic sauce?” Just say yes. Any combination wrap will spark joy - falafel and chicken, chicken and aubergine (but careful eating this as it’s a bit saucier) and chicken and spicy potato.

One wrap is enough for each person but I could put down two easily on some days. If you want something a bit different or are hungrier, get a mixed mezze box with chicken. There is so much variety in textures and tastes, it’s actually so much fun to eat. Their aubergine is like vegetable crack.

Service is friendly and efficient, even when the line gets super long. Make sure to order on the right side, and then pick up on the left side!

Most people takeaway but there are some benches (but no tables) where you can eat inside. Lots of delivery drivers eat here too - so you know it’s that good.

Please never change, so I can continue consuming an ungodly amount...