Five Lads — Restaurant in London

I've been to this place before and they have always been rubbish with their service. But sometimes you think people will learn and give them a chance. Today was the last. I turned up couple minutes before they closed to collect my order. I was greeted with nothing but abuse that i was late and I kept them back. These illegal immigrants acted like they had somewhere to go. Last time I checked they closed at 11pm so no matter what that's when they stop service. But the slightly wide gentlemen behind the counter whom couldn't reach the till due to his over weight stomach. Was giving it the lip service that he told me on the phone 10 mins and I arrived late. But if your reading this Mr, people can't fly from place to place. I understand it might take you longer to move a step at a time so I think you should check your self before commenting. Anyway I paid for the food because I was hungry but believe me if I had a choice I would have slapped the guy behind the counter and hope that would teach him some manners and left. This guy was Very rude and if he had a name badge I would have exposed him. I guess he wanted to go home because it takes longer for him to walk. He said nothing but look at me like i was a dirt bag plus he couldn't be bothered to give me a receipt total bell end. People won't probably take notice of this review but to those whom want proper customer service then PLEASE AVOID THIS PLACE LIKE A PLAGUE. THEY DO NOT DESERVE A SINGLE STAR. ALSO MAY I ADD THEY MESSED THE ORDER UP AS WELL. THESE BUNCH OF C**TS!!! The food was tasteless felt like they just couldnt be asked and to be honest my cat didn't even want to eat it. All thrown in the bin because giving it to a street begger will...

Just been here for the first time with my brother after hearing so many "awesome" things about this place. To be honest, we were not impressed in the slightest. We ordered a variety platter which consists of a whole chicken cut into quarters. Chicken wings, chicken strips, two sides (we ordered rice and mash potato) and a bottle of drink. We also ordered a extra portion of chips and hummus with pitta bread. Firstly the service was appalling. We were stood, waiting. Eventually got served at the till, ordered and we took our seats. The food is not served to you at your table, you just have an employee shout out a number at the top of his voice, above all background noise which is your order number at the top of your receipt which you are expected to collect. So we were sitting around waiting as we were not aware of our role as a paying customer in this restaurant where we would need to serve ourselves.

Secondly, Wings were nothing to write home about, chicken strips were dry, hard and cold! The hummus was just a cheap supermarket job. Mash potato was very lumpy and lacked any flavour. The rice was an absolute shambles to say the least. It was hard, undercooked and was a microwave job. The chips, I genuinely thought I was eating oven chips. As for the whole chicken, it was cooked, fairly well. The best part was the outer coating of sauce sitting above the actual chicken, which there wasn't a lot of. So once again, nothing spectacular, but it was the best thing on the table for us.

Overall very disappointed, definitely did not live up to our expectations in the slightest, in any shape or form. I would not be returning/recommending this place to...

You know when you're really hungry and you want a nice fulfilling meal. It's just poured with rain so me and my family decide to grab a quick bite. To be honest, really disappointed. We ordered one of the combo meals with a quarter chicken, beef and a chicken burger with chips. Lets start on the good stuff... the chips & potato wedges were nice, though the potato wedges lacked seasoning. Seasoning is my issue. Beef burger really bland no flavour at all, lettuce really minimal, you'd be better off getting a zinger burger from KFC more flavour. The chicken burger was bland and overcooked, quite dry and because it's not coated like a fried burger the dryness really comes through. It lacked seasoning. It's like the same sauce was over the half chicken and the chicken burger - which lacks in flavour. There was no salt. Its almost like everything is out of a packet or poor produce and grilled. Beef burger doesn't taste homemade as expected. Really disappointed... I think we're even more disappointed because we were really hungry. Also toilets mega disgusting. No baby change... had to get on the floor with the baby to change his nappy and keep him from touching the floor, I had my changing mat and stuff, so thats fine, but didn't really like the fact that I had to get on my knees and a flight of stairs with a baby on slippery stairs. Defo wouldn't recommend, wouldn't eat there again. I would rather pay more for quality and eat at Sahara's down the road, baby friendly, clean, food always tastes good and the staff are friendly and ask whether you need anything. Five Lads - concept good -...