Glasshouse Bexleyheath — Restaurant in London

I was quite disappointed with the services I received at this restaurant. My self and my husband are quite Jew to this area but we tend to see that the people from within this area are quite racist. My husband booked a table. Upon arrival, the waiter asks if we have booked we confirm, she walks off without telling us anything so I assume I’m meant to follow then I realise she was walking to the manager. So I had to stop. The manager then comes back to ask whether we booked, doesn’t ask what our names are to confirm the booking. Suddenly looked like there were no table for us. So he places us in the putter glass area by the door, a space that was very tight when he knew we arrived with our 10 month old child in a car seat so we won’t fit and we can’t be by the cold. We were offered a wine menu and we asked if they had cocktail as we don’t drink alcohol, waiter asked the manager to see us. So managers comes and ask another waiter to remove all the wine glasses from the table. It’s not the fact that it was done, it was the tone used when he asked. It was like we were annoying. We ordered our food because it’s Valentine’s Day and we don’t want to spoil our night. I ordered Lamb shank, lamb shank arrived bony no meat around it. Wish I took photos. My daughter was behaving like any 10 month old bby and they made me feel very uncomfortable. We then asked for a bill. What I liked was that they gave roses to every couple, when it got to my turn, they left me out. So I asked if we didn’t qualify for it. She said this is what sad handed to her by the manager. She returned to the manager and I saw him making hand gestures as though he refused. Eventually the waiter came with a rose. I felt like I had forced to have a rose So I asked my husband not to pay for the discretionary service charge as they didn’t deserve. When we refused manager came demanding saying it was staff salary and it was stated that you had to pay, I said no because it’s said discretionary on the menu meaning choice. He shouted at me and said I won’t argue with you. And walked off. We booked our cab and left. Completely rude and out of order. This is why you don’t see black people at these functions. Who wants to be treated in such manner. I will not be going back and wouldn’t recommend. It’s so easy to see their behaviour. Look at how they’ve even ignored my review but replied everyone else. I guess I don’t...

Ate here as a family on Friday, and still can't quite get over the surly nature of the tall, bearded waiter. The waitresses were lovely, as was the manager (I assume he was the manager, he was the only guy taking orders on his i-pad - there was only one order-taker and one i-pad) - a missed opportunity. The place was busy, although they didn't have their upstairs room open. Some people who had pre-booked a table and turned up were told to come back later, as their table was still in use. Some of them waited for ages outside (and then gave up) others waited in The Camden. If it was me, I would have been furious. They try to upsell you on the specials, with a very well remembered run down of the 'specials' options for each course. But they don't tell you the prices of the specials - we knew, from friends, that the specials were much more expensive than the menu items, so we skipped them - they weren't particularly attractive anyway - and also hard to remember. All this reading off specials to each set of diners (which seemed to go on for ages) must use up precious time - why they don't have a Specials Board or a menu insert is beyond me, especially as they seemed so busy and running behind, an opportunity missed, but I guess they lose the upsell opportunity. Ah the menu. They have a secret Pizza menu (2 of our party had Pizzas and they were excellent and fresh) but you have to ask for the Pizza menu, its not on the table and it doesn't come with the menus that they give you - or should I say, the ones that we had to ask them for. It was almost as if they didn't have enough menus for a fully seated restaurant. Another missed opportunity. The food was good, but a time and motion study is badly needed to manage their resources better, and provide a better dining expwrience. I'd love to have a meal here with...

I was one of the 7 as per the below review and I must say, the lies in your response to my friend is just adding insult to injury!! Whilst we all said we were ok/happy to order from the a-la-carte menu, mainly because we had no other choice - not one of us ‘consistently’ expressed our gratitude towards you nor was it repeatedly stated how happy were with the food or service! I would say maybe you’re getting us confused/mixed up with another table but considering the restaurant was empty I doubt that’s so! It also wasn’t hard to ‘assign’ a waitress to us as there were no other tables to wait on in the restaurant - and even though that was the case, we were still left waiting 15-20mins for drinks! No one expressed their gratitude on their way out and we certainly didn’t apologise on behalf of our friend, who wasn’t hostile and absolutely had the right to air her concerns and disappointment. I’m baffled how you can even say this was how the night ended when neither you nor your dad/manager had the decency to see us out or apologise - you hid at the back of the restaurant!! Instead you made the poor young lady waitress see us out, to whom I did say thank you and sorry to as it was not her fault & so awkward for her, she should not have been put in that position! Your attitude towards us as customers & the situation, which you created by supposedly messing up the booking, was/is quite frankly shocking. I wouldn’t come back & I wouldn’t recommend - I would advise not to lie about customers experiences though when they have so clearly had a bad one, but then I think an empty restaurant so close to Xmas...