Greggs — Restaurant in London

So I asked the server if they had peppermint syrup for my mocha. He checked and said that they did so I went ahead and ordered a peppermint mocha as well as some food. He served the food and I had to remind him of my coffee as he hadn’t made it. He proceeded to make the coffee and then, before handing it to me he walked out of the shop to go on his break!! I pointed out to another member of staff, who I believed to be the manager, that he’d left without completing my order! She reluctantly made me a mocha but didn’t put the mint syrup in so I pointed out that I’d paid for a peppermint mocha. It was at this point that another server piped up “We don’t do peppermint, only mint!” Now if someone asks for a peppermint mocha and you have mint syrup then it is pretty obvious that you would use that syrup to make a peppermint mocha!! There was absolutely no need to be pedantic and say they don’t do peppermint syrup! Then the manager began to question whether we had in fact paid for a peppermint mocha as she hadn’t heard me ask for it! She was out the back of the shop at the time that I ordered it so she wouldn’t have heard me order it! I had the order receipt on my Gregg’s app if she needed proof! She reluctantly gave me my peppermint mocha but not before the other lady had pointed out again that they didn’t have peppermint syrup, even thought the original server had said they did. There was no apology for the fact that the server walked out halfway through my order either. I’m not really surprised at the attitude of the manager though as on a previous visit to this branch she rolled her eyes, tutted and told me off for ordering my food before my coffee as she said “the drinks take longer to make!” I’m a customer, how would I know that?? Greggs… do better and drop the...

Rudest staff I have ever encountered. I have been to Wallington Greggs multiple times before and ignored the behaviour of the staff (a particular lady) as one off, but today it really did upset me. I started browsing through google reviwes and realised I am not the only one, and I am not sure whether Greggs/franchise owner has ever take  an action.

Today, I went in with my 5 year old and picked up a couple of rolls and a coffee and didn't even look at the price and paid what was asked for. My little one started eating while I was finishing the payment, so I suggested that she take a seat. At that point, a woman staff member who was not at the till rudely told me ' It will be more money'. On asking what she was talking about, she said to eat in I have to pay more." Then she asked a youngster who was on till that did he enquire whether we wanted to sit in, and he said he assumed we wanted a take out. I asked her how much I needed to pay extra at which she said ' Not much'. I pointed out I was not aware things have different pricing  at which she said not for coffee but for food . I was confused, though, why the rule didn't apply for a coffee and whether i was allowed to sit in if i was just buying a coffee. However i had enough of the arrogant behaviour  and didn't want to create a scene in front of my 5 year old.Few kind words and humble customer service are definitely missing. I'm not sure why you would put someone in front of people who lack basic courtesy. The good thing is I live locally and will ensure I spread the word of the service this outlet is providing. I will also reach out to...

I recently visited the Greggs bakery and was pleasantly surprised by the excellent customer service provided by Tina. Not only was she extremely efficient and helpful, but her kindness truly stood out. She went above and beyond to ensure that my order was exactly what I wanted and even recommended some delicious treats that I hadn't tried before.

Tina's warm smile and genuine concern for the customers made me feel valued and appreciated. She took the time to engage in friendly conversation and made me feel right at home. It's rare to come across such exceptional customer service these days, but Tina truly exemplified what it means to go the extra mile for customers.

I left Greggs that day feeling satisfied and happy, all thanks to Tina's exceptional service. She is a true asset to the team and I will definitely be returning to the bakery thanks to her kindness and professionalism. Thank you, Tina, for making my experience at Greggs a...