Went to dinner with my family, absolutely ruined my evening by rude and clueless staff, no common sense. When asked for pennies worth boxes to take the food home as we had to come home as soon as the platter arrived on our table, we hardly touched the platter. We asked for the foil container so we can pack ourselves,series of interrogation started why we asked for two small containers and large foil container, The waitresse, clueless with a brain cell of a lettuce could not see that we had lots of starters and sides with a full platter to pack and needed to go home.
To my astonishment she said in a rude abrupt manner, I can't let you have these two (clamsell disposable )boxes (pennies worth). I buy these boxes for my own establishment, (I pay £25.00 for 250 boxes , works out to be 10 pence per box and my ones are better quality then theirs).
I lost my patience approached the manager, clearly said I'm not here to answer questions and to be treated like a child, further added, all you have to do is tell me if you want to charge for the boxes, where I'm happy to pay to pack my food. Guess what, he didnt want to understand my simple point, and at that point the clueless waitreese tried to join her boss so, both can be bullies, I told her not to talk to me while I'm talking to the manager.
The bald head manager had bigger ego then his height, tried to explain to me boxes get wasted while raising his voice and pointing fingers, had to tell him to lower his voice and move his finger away from my face where ill be forced to defend myself physically as he was invading my private space. When I said I'm not interested listening to him as he already charged for the boxes, he went to tell me his never seen me at the restaurant before, refused to acknowledge me as a customer, I said its not always sit down meals but takeaways, which should not matter anyway. Bottom line these fakers are horrible individuals and have 0 respect for their customers, there are so many Turkish restaurants in the area to choose from. The food is not much to write about either, similar to most Turkish restaurants, the food wasnt great either, it was salty and overcooked which I was okay to overlook as a one off.
They will probably attempt to justify themselves on the response to this review that I was a rude customer, looks like its what they do if people complain about them or the food. I simply stood my ground strongly applying common sense. They do not know what normal customer service is and seem to be only favoured by people that are non the wiser.
The bill was close to £60, which was not the issue, but they charged me £2.00 for two small sauces and two disposable boxes, again wasnt a problem but the pettiness shows how small minded they are, and the horrible attitude is unacceptable. Will never return to this...
Read moreSecond time I have come to this place with my wife. First time when they initially opened. We were blown away at how good the food was. Everything cooked fresh, piping hot and very tasty.
Given the food was excellent on our first visit, we decided to return last week. We wanted Turkish food, so thought let's try something we're comfortable and happy with.
The food was NOT up to scratch on this occasion. It's almost as if there are now new owners or a new chef. We ordered Calamari, borek pastry and lachmacun. The best part was the lachmacun, which was cooked well. Soft, hot and flavoursome. The calamari was too much to chew, and the pastry was soggy. Not something we we're expecting as these are basic starters.
Hoping the mains would be good and possibly make up for the bad start, we proceed to our food.
We ordered the mix platter to share, which consists of cous cous, rice, ribs, wings, chicken, lamb and we order some lamb chops. The best thing was the boiled rice which they got spot on, everything else was either too chewy or rock hard. It's almost as if the ingredients were not fresh.
Pretty much picked at whatever we could stomach and left it at that.
The restaurant was very quiet, so we we're actually hoping for decent food. This was not the case.
I'm afraid we won't be returning after this experience. I could maybe understand if restaurant was bursting at the brims with customers as some places struggle under pressure, but there were only two other tables occupied. The restaurant is actually really nice inside and out, well maintained but the food does not reflect.
Unfortunately only 2 stars as a couple items throughout the meal we're not too bad. And also, the prices are a bit extortionate. These are the kind of prices you'll be paying in kervan or gockuzu, or...
Read moreThis is a place I have ate many many times in the past delivery or eating in but I have never done a review before so here goes. Firstly the place inside is lovely good layout nice seating and it looks like somewhere you want to eat. They have a wide mix of options for food and drinks so we had some sparkling water and an Effes but they have wines and a lot more. Food we went for the Ezme Salad, Lentil Soup and some Halloumi to start and as much as I like the delivery the food eating in is so much better the lentil soup was full of flavour and the halloumi was freshly cooked and tasty. Ezme Salad is a favourite for all and if you haven't learnt yet its the salad to get when your at a Turkish resteraunt. On the side they give you a free salad and dips which all taste home made and fresh full of flavour alongside the balloon bread (probably not its real name) but it is a winner everytime and can fill you up very quick if your not careful. For mains we had the chicken beyti which was better then ever great kofte meat wrapped in bread with so much flavour and garlic yogurt I mean what else could anybody want. Then we had a chicken casserole that was huge but again full of flavour which is a pattern at this place. No room for dessert but plenty of options but we did have a Turkish coffee and Turkish tea. The big winner after all this talk about the amazing food however is the service. We had 2 people looking after us and both were great they both cared both ensured we were happy and enjoying our food and provided the perfect service honestly the resteraunt was lucky to have both of them working there I wish I could've got there named to ensure the resteraunt knows how good they were. So yes check it out enjoy eat food and go and eat in as its such a...
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