Hot Express Pizza — Restaurant in London

Driver showed up outside the house at 23:40 when delivery was due around 00:10 because I knew no one was home. Called and aggressively said you either take it now or I will take it back. Called the restaurant and they called the driver who started swearing at me to the guy at the restaurant in his own language which I did understand saying son of a donkey, batrd and a lot more. Ruhalla the guy I spoke to he was apologising and telling me not to write feedback and said he will resend me the same order the next day to make up to it. Spoke to the owner Wahid who said he isn’t doing anything and that Ruhulla has no authority for anything. Refused to do anything even after food was left outside my doorstep for it to be eaten cold. This place is a joke and not worth eating from. First and last order from this place, no manners from the driver, no honourable word from the restaurant and would not own their mistake and absolutely disgusting customer service. Didn’t read comments to add chilli sauce and garlic in the burger and make according to that. Honestly guys stick with anywhere else but do not waste your money here. Restaurant thought it will be nice to add a pack of lies on just eat. Yes it would be nice spending 10 mins on the phone apologising for your colleagues behaviour and yes the lights were on for the house but it doesn’t always mean someone’s at home. Also yes some people do prefer it earlier but not everyone especially when a time. Yes also it is contact free but the service is a joke you cannot just leave it and go what if you leave it outside the wrong address or the customer doesn’t receive it then you guys will then be saying we left it there right? So what do you guys always provide cold food? You said you will send an 18” pizza and the person claiming to be your partner had told me he will replace the food the following day and I did make an order and said I will pay the difference on the food! All I see here is a small business blagging their way out of sticking to their words and to get out of doing anything for a customer, and the way you said being ashamed on just eat. I think you guys should be ashamed especially with your driver not being thought manners for swearing at me and the fact that you guys can’t even keep up to your work. Like I told ruhulla it is just money but you were the ones who was telling me all of this. Don’t forget your own words...

Let me preface this by saying I have been coming to this spot for a long time. The pizza and the service use to be great; Easy, fast and reliable. But standards have really dropped. I ordered through Just Eat and left a note to say swap a topping due to an allergy. The pizza arrived around 50 minutes later and it was clear that the note was missed. I contacted the store and they said they would deliver another pizza within the hour. It took over 1.5 hours for the new pizza to come. It is just shocking that I place called 'Hot Express' would deliver cold pizza late twice. Luckily, because we had company (and knowing that they would not deliver in the timeframe they said), we ordered from elsewhere. This is not the first time an over has taken a very long time to come. They have constantly let me and guests down by their appalling service and unreliability. I've also had an instance when I tried to place an order over the phone for delivery, but the payment link was not working. After 3 times of explaining this to the person on the other side, I gave up and cancelled my order. I've also ordered through their website - worst mistake I could have made because notes were not followed, order took over an hour to deliver ONE pizza and again, cold inedible pizza. I have been loyal to this spot because it truly was good, but we've had too many instances of being really let down with no apology. I wouldn't mind a long delivery time, but tell me and actually deliver good pizza thats hot with a decent amount of toppings, not a cold sparse mess. This place is just not worth...

Avoid this place at all costs - the staff are disgusting and the food is tasteless. We just had a pizza delivered over two hours past the estimated delivery time - and the pizza was missing two slices - completely missing, a very visibly incomplete freezing cold pizza.

Assuming that the delivery driver ate them, we called to explain and were told that the driver was their own. The person on the phone got aggressive and accusatory before hanging up and refusing to pick up any additional calls from us.

Genuinely speechless over this - they sent us 2/3 of a pizza, cold, and beyond late yet they were agressive, refusing to find a solution, and unprofessional. We have ordered from here in the past and whilst orders always take forever, the pizza used to be good. We had to leave the slices that were against the huge missing area since somebody has obviously manhandled it, but the slices we did eat were absolutely void of flavour,...