JW Lounge — Restaurant in London

I had booked this from Booking.com as one of their deals of the day, so despite it being only £35 I wasn’t alarmed as I’ve had good discounted deals from them before.|Once I arrived, it was immediately evident that the public house is under renovation. I had to check in at the restaurant as the front part of the building was bare & looked like work was being done. The man on reception was chatty & pleasant & escorted me to my room which was via what I can only describe as a disabled lift that moved extremely slowly & again looked like it was under construction & not overly safe. The decor in the hallways was ok, if a little on the old side but that’s not something that bothered me at the time. I was then shown to my room & told if I needed anything to go down to reception & ask. It honestly took me a few moments after he had left for the actual horror of this room to sink in. Firstly it stunk of damp & old bedding, which once I had dared to smell clearly hadn’t seen washing detergent in months, the pillowcase was stained & smelled of dirty hair. The bed looked like something I would have placed in a prison with a metal frame & I would have preferred to have sat on the floor if that too hadn’t been filthy dirty. There was a kettle with a few tea bags next to the bed & the plug was stained brown & sticky to the touch. There was thick mould round the windows & holes in the wall & the bathroom was simply disgusting. The bath mat was filthy with dirt underneath it & the bin next to the toilet was surrounded by rusty marks which hadn’t even been attempted to clean up. I left absolutely horrified & went to use the lift. This appeared to have a lock on & I couldn’t access it so I looked for another way out. I had every intention of leaving there & then so I had my large suitcase with me. I then found the ‘stairs’ which were actually sign posted as the way out so you can imagine my surprise when an extremely steep staircase greeted me. Again this looked like it had just been re built & was seriously precarious to get my suitcase down. It had banisters either side which helped slightly but was still extremely difficult to manoeuvre a large case down, something I assume most guests would have too. At the bottom their was a box to put keys in as you departed so it was definitely intended to be used despite its steepness. I went straight to reception & asked for my money back and showed the guy on reception the photos I had taken. He seemed to understand but also seemed pretty annoyed with me which he found difficult to hide, it turns out I’d interrupted his break.. He said he would show me another room, which I eventually agreed to look at as I’d been travelling for hours & just wanted to sleep! This room, although slightly cleaner still stunk of damp, & when I smelt the bedding it once again smelled of dirty bodies & hair with at which point I’d had enough. I then had an extremely uncomfortable ride back down in the slowest elevator on earth ( it does unlock, he’d forgotten to show me the first time so nearly falling down stairs could have been avoided) where he just looked at the floor & looked utterly fed up with me!|I was given a full refund which was the right thing to do by them & I appreciated this (after being offered ANOTHER room but this was not an option as I’d just had enough) but then several days later I received an e mail from booking.com saying the hotel had said I hadn’t even bothered to show up which is NOT TRUE.|I would avoid this place like the plague. Filthy & dirty, dangerous stairs & plugs & full of damp. I’ve seen better...

I had booked this from Booking.com as one of their deals of the day, so despite it being only £35 I wasn’t alarmed as I’ve had good discounted deals from them before.|Once I arrived, it was immediately evident that the public house is under renovation. I had to check in at the restaurant as the front part of the building was bare & looked like work was being done. The man on reception was chatty & pleasant & escorted me to my room which was via what I can only describe as a disabled lift that moved extremely slowly & again looked like it was under construction & not overly safe. The decor in the hallways was ok, if a little on the old side but that’s not something that bothered me at the time. I was then shown to my room & told if I needed anything to go down to reception & ask. It honestly took me a few moments after he had left for the actual horror of this room to sink in. Firstly it stunk of damp & old bedding, which once I had dared to smell clearly hadn’t seen washing detergent in months, the pillowcase was stained & smelled of dirty hair. The bed looked like something I would have placed in a prison with a metal frame & I would have preferred to have sat on the floor if that too hadn’t been filthy dirty. There was a kettle with a few tea bags next to the bed & the plug was stained brown & sticky to the touch. There was thick mould round the windows & holes in the wall & the bathroom was simply disgusting. The bath mat was filthy with dirt underneath it & the bin next to the toilet was surrounded by rusty marks which hadn’t even been attempted to clean up. I left absolutely horrified & went to use the lift. This appeared to have a lock on & I couldn’t access it so I looked for another way out. I had every intention of leaving there & then so I had my large suitcase with me. I then found the ‘stairs’ which were actually sign posted as the way out so you can imagine my surprise when an extremely steep staircase greeted me. Again this looked like it had just been re built & was seriously precarious to get my suitcase down. It had banisters either side which helped slightly but was still extremely difficult to manoeuvre a large case down, something I assume most guests would have too. At the bottom their was a box to put keys in as you departed so it was definitely intended to be used despite its steepness. I went straight to reception & asked for my money back and showed the guy on reception the photos I had taken. He seemed to understand but also seemed pretty annoyed with me which he found difficult to hide, it turns out I’d interrupted his break.. He said he would show me another room, which I eventually agreed to look at as I’d been travelling for hours & just wanted to sleep! This room, although slightly cleaner still stunk of damp, & when I smelt the bedding it once again smelled of dirty bodies & hair with at which point I’d had enough. I then had an extremely uncomfortable ride back down in the slowest elevator on earth ( it does unlock, he’d forgotten to show me the first time so nearly falling down stairs could have been avoided) where he just looked at the floor & looked utterly fed up with me!|I was given a full refund which was the right thing to do by them & I appreciated this (after being offered ANOTHER room but this was not an option as I’d just had enough) but then several days later I received an e mail from booking.com saying the hotel had said I hadn’t even bothered to show up which is NOT TRUE.|I would avoid this place like the plague. Filthy & dirty, dangerous stairs & plugs & full of damp. I’ve seen better...

I had booked this from Booking.com as one of their deals of the day, so despite it being only £35 I wasn’t alarmed as I’ve had good discounted deals from them before.|Once I arrived, it was immediately evident that the public house is under renovation. I had to check in at the restaurant as the front part of the building was bare & looked like work was being done. The man on reception was chatty & pleasant & escorted me to my room which was via what I can only describe as a disabled lift that moved extremely slowly & again looked like it was under construction & not overly safe. The decor in the hallways was ok, if a little on the old side but that’s not something that bothered me at the time. I was then shown to my room & told if I needed anything to go down to reception & ask. It honestly took me a few moments after he had left for the actual horror of this room to sink in. Firstly it stunk of damp & old bedding, which once I had dared to smell clearly hadn’t seen washing detergent in months, the pillowcase was stained & smelled of dirty hair. The bed looked like something I would have placed in a prison with a metal frame & I would have preferred to have sat on the floor if that too hadn’t been filthy dirty. There was a kettle with a few tea bags next to the bed & the plug was stained brown & sticky to the touch. There was thick mould round the windows & holes in the wall & the bathroom was simply disgusting. The bath mat was filthy with dirt underneath it & the bin next to the toilet was surrounded by rusty marks which hadn’t even been attempted to clean up. I left absolutely horrified & went to use the lift. This appeared to have a lock on & I couldn’t access it so I looked for another way out. I had every intention of leaving there & then so I had my large suitcase with me. I then found the ‘stairs’ which were actually sign posted as the way out so you can imagine my surprise when an extremely steep staircase greeted me. Again this looked like it had just been re built & was seriously precarious to get my suitcase down. It had banisters either side which helped slightly but was still extremely difficult to manoeuvre a large case down, something I assume most guests would have too. At the bottom their was a box to put keys in as you departed so it was definitely intended to be used despite its steepness. I went straight to reception & asked for my money back and showed the guy on reception the photos I had taken. He seemed to understand but also seemed pretty annoyed with me which he found difficult to hide, it turns out I’d interrupted his break.. He said he would show me another room, which I eventually agreed to look at as I’d been travelling for hours & just wanted to sleep! This room, although slightly cleaner still stunk of damp, & when I smelt the bedding it once again smelled of dirty bodies & hair with at which point I’d had enough. I then had an extremely uncomfortable ride back down in the slowest elevator on earth ( it does unlock, he’d forgotten to show me the first time so nearly falling down stairs could have been avoided) where he just looked at the floor & looked utterly fed up with me!|I was given a full refund which was the right thing to do by them & I appreciated this (after being offered ANOTHER room but this was not an option as I’d just had enough) but then several days later I received an e mail from booking.com saying the hotel had said I hadn’t even bothered to show up which is NOT TRUE.|I would avoid this place like the plague. Filthy & dirty, dangerous stairs & plugs & full of damp. I’ve seen better...