KFC Heathrow - Bath Road — Restaurant in London

So I visited last night and paid for an order around £29 on the kiosk, the money was taken but order apparently didn’t go through, I paid again at the counter and was told by shift runner AMAN that my money will come back and it’s in pending. But today the money was cleared and taken from pending, Aman had told us that if the payment is taken we can get a refund. Now I don’t live local and I called the store and explained myself and even that I’ll be going back to my city Leicester tonight but I was told that he can’t help me because the senior manager is not there and the head office is closed. But that’s not the my fault? I paid twice! What about the inconvenience of driving back and wasting my fuel and waste of my time? This is terrible and the fact that he is saying that he doesn’t have any authority to refund and I have to wait even though I have to go back to Leicester. This is honestly terrible. Even worse the order is not even showing on my history. I believe my friend has received the money back. (He paid for the order) so we don’t need the money back again but this is now feedback. The manager Amaan doesn’t have a clue about managing. When asked to reprint my receipt, he said he doesn’t know how to do it and has to call his senior manager Rowland to find out how to print a receipt who didn’t even answer the calls. Secondly when asked that if he gives us a food reference, will that work anywhere, again he said he doesn’t know and has to ask his senior, he kept saying come in the morning, we have work morning how inconvenient is that? Why can’t the manager who is responsible for that shift help us with his own mistake even though he had said with full confidence that if payment is taken from the statement then he will be there to refund and when asked for a refund with proof, he says he has no authority. There were several customers there who were also complaining about the service being slow (too slow, I work as a manager in McDonald’s myself so I can tell it was actually very poorly slow) I offered him many solutions which I would provide as a manager but his ego couldn’t take it and he decided to walk away in anger and said “I’m not dealing with you anymore go to head office” even though we spoke calmly and only wanted our money back because we paid twice, he kept asking us for the receipt even though he himself had taken the second payment in cash from us. Unfortunately we will never be going to any kfc again and I will make sure my friends and family also don’t go, we were regular kfc customers but after this terrible experience, we will not...

Shocking Lack of Hygiene and Consistently Disappointing - Avoid This KFC

I am writing this review with immense disappointment after yet another unacceptable visit to this particular KFC at Heathrow. I had a previous issue and gave them the benefit of the doubt, but the problems are clearly systemic and a serious health risk. My most recent order was a catastrophe. For the SECOND time, I found a hair in my food—this time, embedded in both the baked beans and the burger. This is beyond a simple mistake; it is a critical failure in basic food hygiene and safety protocols. The issues don't stop there:

Food Quality & Temperature: The buns are consistently ice cold in the middle, while the chicken is scalding hot, suggesting a complete lack of care in assembly. The chicken and hot wings have a rubbery, chewy texture and a stale taste, strongly indicating they are being left out and re-fried, not cooked fresh.

Staff Hygiene & Appearance: The staff preparing the food are visibly unclean. I have witnessed dirty uniforms on multiple occasions, which is utterly unappetizing and reinforces the lack of hygiene standards.

Poor Service: The drive-through experience is frustrating. There is a significant language barrier that makes ordering difficult, leading to errors and confusion. In a customer-facing role at a major international airport, clear communication should be a minimum requirement. Furthermore, staff at the collection window are unwelcoming, never offer a smile, and leave you with a sense of dread about the meal you're about to eat.

The overall atmosphere is one of neglect and apathy. It is clear that this branch is severely mismanaged and has no pride in its product or service.

Recommendation: DO NOT EAT HERE. We will certainly never be returning. I strongly recommend that local food health and safety authorities pay this location an unannounced visit. This establishment is in desperate need of a complete overhaul, including comprehensive retraining for all staff on food safety, customer service, and communication skills. It is extremely disappointing to have to write this, but...

I recently had the pleasure of dining at KFC, and I must say that my experience was quite enjoyable overall. From the moment I entered the restaurant, I was greeted with a warm and inviting atmosphere. The decor was modern and comfortable, making it an ideal spot to enjoy a meal.

The quality of the food was exceptional, as expected from KFC. The fried chicken was perfectly cooked—crispy on the outside and juicy on the inside—and the sides complemented the meal beautifully. It's always a delight to savor the distinct flavors that KFC offers, and this visit did not disappoint.

Moreover, the service was outstanding. The staff was friendly, attentive, and efficient, ensuring that my experience was pleasant from start to finish. They were quick to take my order and were happy to provide recommendations when I asked.

However, I did notice a few areas that could use improvement. One significant downside was that all of the bins in the restaurant were full and overflowing, which detracted from the otherwise clean and pleasant environment. Addressing this issue promptly would enhance the dining experience for all customers.

Additionally, I encountered difficulties with mobile network connectivity while inside the restaurant. There seemed to be little to no signal, which could be inconvenient for those who need to stay connected while enjoying their meal. It would be beneficial for the management to look into this matter to ensure that guests can remain accessible if needed.

Overall, KFC delivers on its promise of good food and service, creating a nice dining atmosphere. With minor improvements regarding waste management and mobile connectivity, it could easily elevate the experience to an exceptional level. I look forward to...