Lime & Thyme — Restaurant in London

Having been a regular at this restaurant, today the service at Raynes Park Lime &Thyme was the worst I have ever experienced. It is usually very good. There was no service tonoght, it was so bad. After 30 minutes our food order and drink order was finally taken, but later when the food arrived there were no drinks. When we asked for the drinks they finally came but the order was not correct. However, that was the onky drink we had. We received one drink and were never asked if we wanted another drink until we asked for coffee. Even then i adked for sigar but it never came. The waitress ignored everything we asked for. The waiter or owner was hyper but not attentive, and the waitress was inattentive. She ignored me whenI said I'd like to add my own cheese to my pizza and she proceeded to dump huge amount of parmasan on my meal which ruined it. Later when paying, instead of taking the payment 50:50 she took it all from one card and walked away. She was so disengaged I felt like asking for my money back. I won't return unless it turns our the real owners...

We have been coming to Lyme and thyme for 5 years. The food is superb, and most of the staff are delightful. However, I have had several bad experiences with one member of staff recently ?new manager/management. He has a very bizarre manner. On one occasion when I booked dinner, he insisted on telling me we had precisely 1 hour 15 mins to eat our food and we’d have to leave even if we hadn’t finished. He did not ask politely, simply insisted. This seemed odd as the restaurant was empty at the time and we’d booked the table significantly in advance. On another occasion he turned 6 of us away from an empty restaurant telling one of us it was because of upcoming bookings (we’d said we simply wanted a quick drink) and told another of us that he was worried the children would put off other diners. In a family restaurant. My family and friends will not be going again. He is ruining what was a lovely family...

One of the worst places I have encountered. Service was rude, unpleasant. Breakfast around 8£ consisted of 2 eggs, tiny teeny pancakes (size of a glass bottom) and undercooked bacon. Maple syrup was not maple syrup, when I asked to see the bottle the waitress (who assured me it WAS maple syrup) brought a plastic bottle of a "blend" of sugars of some sort. I asked for toast and wasn't offered choices , she brought me the cheapest supermarket thin crappy toasted bread slices. Tiny cup of coffee for almost 3£. I barely ate any of it and sent it back, said I wouldn't pay for that crap (I did offer to pay for toast and coffee) and fake maple syrup and the waitress got really mean and snarky. It's weird that I just had breakfast for the same price on Strans next Charing Cross that was huge , fresh and with amazing service. How does Lime and Thyme ceases to exist will remain a mystery....