Made of Dough Peckham — Restaurant in London

Such a shame to put a 1 star review since I used to be a regular and I quite enjoy the pizza there. Today’s experience how ever it left a bitter taste. After finding a piece of hair in my pizzas I returned it to the counter. The person at the till was rather embarrassed and assured me he will fix it, however he didn’t apologise for the situation. I didn’t want to make a fuss and I returned to my table, however when another member of the team approached me and informed me that another pizza is on its way it didn’t feel right. I told her that to begin with I was expecting at least one apologise to which she replayed that this is her way of apologising... I told her that apologising means saying sorry. She became argumentative and I told her that she should have asked me first if I want another pizza or for a “way of apologising”. Quite often after you found some hair in your food you kind of loose your appetite. She didn’t seem to understand my point. I couldn’t bother arguing with her and trying to understand my point of view so I asked for a refund. She did give me a refund for my drink as well. It’s a shame because I’m not the kind of person that would create a drama for a hair or ask for a refund but the situation called for it. Pity I don’t feel like coming back regardless of the quality...

What has happened here? The service here in the last 6 months (could be longer actually) has been shocking. Had one experience a couple of weeks ago where we waited an unacceptable amount of time to 1.Be given a menu, then 2.To have our order taken, then 3.For the pizzas to arrive. We were sat at the counter and it got to the point where the pizza chefs were shouting “service!” because they could see we were just sat there like lemons waiting for ages even to just get a menu. We could see other tables having issues too, orders being forgotten to put through etc. It wasn’t busy either that’s the thing. We said we’d never go back, but I did go back last night with some other friends, and the service was disappointingly similar. How does it take so long to be given a menu? Surely that is the very first thing you do when you seat a table. We had to flag them down and ask them to take our order too as it was taking so long. Then they forgot to put the truffle oil on the truffle pizzas. (To be honest I think it was one staff member’s first shift, so fair enough. But where were the other staff?) Anyway really is such a shame as the pizza here is good. But I won’t be...

Cute spot with solid pizza; I was the 2nd table seated today at lunch. The chorizo could have been a tad more flavourful, but the better quality of the ingredients came out in each bite. Certainly worth adding this to your list of wood-fires pizzas to try in London. The space was a bit cold (temperature wise) but the decor was great and I loved the hanging plants and the sunroof ceiling.

Service was efficient and friendly, although with so few tables sat down, I might have swung by once after dropping off the food to ask how things were tasting. There is an automatic gratuity included. The prices are completely fair.

Only small critical feedbacks would be 1) the coffee just wasn’t very tasty, especially in comparison to the excellent pizza (the wine list looked v good, although the draft beer left a little to with for) 2) The floor could have used a better mopping after the last service and once I noticed that, I ran my hand over that bench and it came away dirty and dusty. The tables and all the silverware and plates were immaculate, to be clear, just seemed to need some spot cleaning in a...