Mayflower Chinese Restaurant | South Norwood — Restaurant in London

To give context, we have been customers of Mayflowers for many years and after our experience a short while ago, tonight was the last. We placed an order and agreed to cash on delivery (as we’ve done many times before). I was on the phone to the hospital when I was bombarded with 11 (yes, eleven) phone calls from the restaurant, who then asked that we pay by BANK TRANSFER because they didn’t trust the driver who they apparently had to send due to an emergency with their regular one.

We eventually had the replacement driver turn up at the door, who hadn’t received the instruction from the restaurant they were no longer accepting cash. He subsequently called the restaurant, who waited on the phone until the payment was done. My son said that in itself felt embarrassing that he had to stand at the door and do it. Utterly ridiculous.

The food was cold, and after such an incredibly frustrating fiasco we didn’t even feel hungry. In hindsight, we wish we hadn’t send the money. What Mayflower should have done is say “No worries, we will come and collect the money later when a regular driver is available.” It’s not like we were a new customer. The right thing would be to refund us, they certainly won’t be getting another penny.

To top it off, the soy sauce was missing. The restaurant did send out another driver (who miraculously turned up after 20 minutes), but the gesture fell flat seeing as we no longer wanted the food.

This is a gold standard of poor customer service, let alone one that has been a regular customer for years. I really hope they will learn to be more considerate for future customers, but we will absolutely be taking our custom...

Right. I’ve ordered from here online various times; about 12 times. The food was exceptional! No hair, no residue of any type of disgusting content. Today is my first time actually visiting the place, the hygiene rating is 3, I completely agree with the rating. I went in to the toilet, in my opinion it was horrible. You can still do your needs but other than that the walls were filthy and the actual toilet is partially fulfilled with hair and other things you’d expect from a toilet which hasn’t been cleaned in a while. The main floors are very dirty though not as dirty as the toilet. I’d rate the main floors 7/10. Customer service is amazing, if you treat them nicely, (which you should!) they’ll treat you nicely! But remember, English is not their first language so don’t urge them with obscene and discreet language. I was a bit anxious at the placing of tables and chairs, the plant pots contained, “artificial trees”. I think that is great! The main walls of the building are covered with oriental objects including the main menu. My visit was a 3/5! -1, since the disorganisation -1, mostly unclean environment +1, kind staff +1, fast wait (depending on your order) +1, great food! I hope you take my feedback and use it well, I will be visiting again to see if you’ve used my...

Food quality is bad and their customer service is worse. The Mayflower Special Noodle (pic 1) is poorly described on the menu for online orders. Theres no mention of 3 different meats contained in this dish, cabbage and sauce. We rang to inform the restaurant of their misleading menu and request a reorder but the man who answered said we were wasting his time, to contact uber eats and hang up. Pic 2 is of Crispy king prawn in spicy sweet garlic ginger sause was soggy and not spicy at all. When we informed the restaurant they said thats how its meant to be. Then why describe it as...