Before the refurb it was aok. Now that it’s had a refurb like other chains, ones I’ve been in, there’s always someone to serve and “order number” takes 5min max. I went into this branch at 125am. Ok I noticed was semi busy and most customers were using the touchscreen terminals, I ignored them. I went to the till. Customer in front of me was ordering, decided to wash my hands-toilets had thrown paper on the walls high up and looked to have dried up...hmmm. Came back out and was still the same customer being served. They got their order taken and the server went. I was waiting to be served for almost 5mins while other staff were “all over the place” and the server joined them. Eventually I got served, wanted a big tasty meal and milkshake with my meal. I said no cheese, usually staff ask before button pressed bacon or not, question wasn’t asked. I said then with bacon, server pulled a face, was altered, then I asked for shake, sorry no shakes, so I asked for cappuccino, then changed my mind to a iced drink-again pulled a face. Got my ticket at 135am evm big tasty no cheese, with bacon and iced drink. Staff all over the place (bear in mind it’s early hours), eventually got my meal at 155am. Burger had indeed no cheese but no bacon. Rest of my meal was fine. While eating my meal other customers had a long wait to be served and indeed to get their meal. Tut tut early hours service compared to other branches. I won’t be going back there in a hurry!!