McDonald's — Restaurant in London

Before the refurb it was aok. Now that it’s had a refurb like other chains, ones I’ve been in, there’s always someone to serve and “order number” takes 5min max. I went into this branch at 125am. Ok I noticed was semi busy and most customers were using the touchscreen terminals, I ignored them. I went to the till. Customer in front of me was ordering, decided to wash my hands-toilets had thrown paper on the walls high up and looked to have dried up...hmmm. Came back out and was still the same customer being served. They got their order taken and the server went. I was waiting to be served for almost 5mins while other staff were “all over the place” and the server joined them. Eventually I got served, wanted a big tasty meal and milkshake with my meal. I said no cheese, usually staff ask before button pressed bacon or not, question wasn’t asked. I said then with bacon, server pulled a face, was altered, then I asked for shake, sorry no shakes, so I asked for cappuccino, then changed my mind to a iced drink-again pulled a face. Got my ticket at 135am evm big tasty no cheese, with bacon and iced drink. Staff all over the place (bear in mind it’s early hours), eventually got my meal at 155am. Burger had indeed no cheese but no bacon. Rest of my meal was fine. While eating my meal other customers had a long wait to be served and indeed to get their meal. Tut tut early hours service compared to other branches. I won’t be going back there...

Yesterday I went to buy some drink, because I am vegetarian and always my choice is eggless food and Enquire about these things and also about cross contamination. I request a Indian girl to suggest me any vegan drink because here in UK egg is also vegetarian, I asked for vegan drink, May be she talked to me in hindi because I'm Indian or might be her English is not good, Anyways, but she laughed at me and went to ask her colleagues and her colleague was girl she also laughed at me and she came back and told me drink is always vegan did you see any drink egg added, I said i also work in food Company as a manager, We have some drinks which contain egg, Then she didn't say anything, by the way McDonald's food always delicious and drinks as well, but they need to improve customer service, The girl was pretending to be over smart but actually not, may be she is new, but Before judging people she should make look at her and try improve her...

I live nearby and sometimes buy food here. I always take away since it’s just a 2-minute drive. This is the third time I’ve been deceived and given the wrong order. I always order through the app because it’s more convenient. But this is probably the last time, as your staff are stealing food. I’m not the only one. Service = 0. If you want to feed their staff without your knowledge, order takeaway and you will be deceived. Check your order before leaving the counter!

I got home, opened the box — and once again, instead of the classic Big Mac, there was some chicken Big Mac inside. This is the second time this has happened to me, and it’s honestly unacceptable. If I wanted chicken, I would’ve ordered chicken. It’s incredibly frustrating to look forward to a specific meal and end up disappointed. Mistakes like this show a clear lack of attention. Please check the orders properly before handing them out. Very...