Greggs — Restaurant in London

I had a very disappointing experience at Greggs when I went to use a gift card my husband bought for me online. The gift card was sent to me via SMS, and I tried to use it to pay for food. Unfortunately, the staff member named MAN (a supervisor) was not only unhelpful but also very rude.

He didn’t know how to process the gift card and refused to accept it. He even blamed me for scanning my Greggs app, which he asked me to do,and then accused me of trying to collect double points. This was completely unfair and uncomfortable.

To make it worse, he told me not to use the gift card at all and insisted that gift cards can only be used if added to the app, which is not true.

And I’m not the only one who had a bad experience with him .I saw another review from a different customer saying exactly the same thing about how rude this supervisor was. Clearly, this is not a one-off incident.

Greggs seriously needs to train their staff properly, especially supervisors, and make sure they understand how to treat customers with respect and professionalism. This experience left me feeling embarrassed and upset, and it definitely puts me off visiting this...

Personal favourites: steak bake, chicken bake, sausage bean cheese melt, chicken goujons with BBQ or sweet chilli sauce, southern fried chicken baguette, Mexican chicken buguette, all muffins, sugar strand donut, glazed ring donut, hot chocolate cookie with chocolate dip. Winter vegetables soup.

And of course, Greggs breakfast rolls/ baguette.

Sausage roll was decent, I heard the vegan one is better than normal one. Yum yum was too sweet for me. Cheese and onion is only nice when hot. Greggs policy does not allow reheat bakes. Those aren't stored on hot trays for tax reasons (so you pay less). Staffs can always bake fresh ones for you if requested.

Regular customers are encouraged to download Greggs app as you get rewarded a free one every 9 bakes/treats/hot drinks/ sandwiches...

I am absolutely appalled at the food hygiene standards of this Greggs. My partner is training at Ealing Hospital and had a southern fried chicken wrap on his lunch break. We then spent the next 16 hrs at a different hospital because he has severe food poisoning and was in extreme pain. I will reporting this branch to the council's food safety department and escalating this with corporate. People go to hospital to get better or visit someone who is ill. Last thing they need is to visit this...