Monsoon Indian Restaurant - Indian — Restaurant in London

So the man was lovely upon greeting us. White table cloths , heater etc. The poppadoms were nice. Very. Then it sort of took a bit of turn for let’s say, the worst. The naan was uncooked inside and Mike DID specify a thin one. This wasn’t. My paratha was waaayy too greasy. There was no veg in the curry at all. It was just a slop. Unsophisticated in flavour. Didn’t look appealing. But the worst was Mikes which although yes a passanda should be sweet. This was ridiculous in fact it was foul. He couldn’t eat it. We told them but they never took it away. In the end, still hungry, he ordered lamb chop. Sadly this was suspected to have been frozen then microwaved and then cooked in the sauce because it was totally tough and if you look at the poor man’s finger after trying to cut it… anyway I got my gnashers round the finer bits and it was tough I have to say. Anyway then the boss came back and told the waiter to sort it and he did we had the passanda and the naan taken off the bill but only after a quibble. They did however offer us free drink but we don’t drink so had a coffee and a couple of chocolates Mike said it was the worst meal he’s ever had. I could barely contain myself. We actually had quite a fun night but no the food wasn’t great that night. The place looked good though and the staff were helpful. Although the waiter did say “you should know your food” to Mike who was left flabbergasted and I nearly fell...

Appalling customer service over the phone. I ordered the food at 5.15 pm and it was to be delivered at 6.10pm. The restaurant is only 0.6 miles away from my address. I called the restaurant at 6.15pm, as I didn't receive my order. The person I spoke to over the phone just kept on saying "yeah, we are busy; there's a lot of traffic; yeah yeah your food will go in 10 minutes" several times. At some point I asked "Is there anything you can offer to make up for the lateness of my order" and "do you understand what I'm saying?" to which he just replied "yeah, your food will go soon". Eventually he passed to someone else who could understand me better, he said "your food will go soon; your food is still hot; ok your food will go out now" and I asked again about compensation, to which he bluntly replied "ok, ma'm, your food is gone now, what do you want me to do?". I felt this...

Lovely little restaurant with great food, reasonable prices and very attentive service.

The emphasis on "little" as unfortunately one drawback was the lack of space, such that our booth was rather cramped and getting in and out was a challenge. Other than that, parking can be tricky before 6:30 if you're an early diner, although in fairness to the restaurant that's not something they can do much about.

Nonetheless, the food was very tasty and portions were satisfying, and the staff went out of their way to ensure that we were well looked after. None of the minor "negatives" detract from that and I would certainly...