Nando's Kingston — Restaurant in London

I went to this location with my guide dog and was given a hard time by an employee and later by the manager. Upon entering the restaurant, I was asked to provide documentation for my dog, which is illegal under the Equal Rights Act, and my girlfriend calmly explained that no documentation is required for assistance dogs. After we sat at our table, the manager came over and was extremely rude and confrontational. Her sister is apparently a guide dog trainer, so she was well aware that I was blind and of what a guide dog is, yet still felt the need to harass my girlfriend and I, telling us that we were wrong about documentation not being required to bring my dog into the restaurant. She only relented after calling her boss and being shown the laws by my girlfriend. At no point did she try to educate herself before confronting me. Being confronted by an employee is bad enough, but the manager is supposed to be educated, and given her prior knowledge of guide dogs, there is really no excuse for her ignorance but more importantly her clear disrespect towards people with disabilities. I would hope one would think that someone with an actual guide dog would be aware of their own rights. Instead she was happy to challenge me and ruin my experience until someone else told her she was wrong. Other reviews call out how nice this manager was but apparently not if you're someone with a disability. All customers including minorities deserve to be treated with dignity and respect at all times. While I appreciate the gesture of apology of covering our meal, the damage was done, as after dealing with this issue time and time again there is an emotional toll that it takes. I will consider removing this review if I receive a formal apology from this manager and Nando's corporate, and if I have confirmation that training has been implemented across all Nando's locations. Until then, I think that people looking to dine here should be aware of...

I have eaten at this specific Nando’s at least once a week for over 12months now and have always received great customer service until I met a person for the first time today, who I can’t tell whether was a male or female in todays world but the persons name was Amanda and they claimed to be the manager.

Upon arrival there wasn’t anyone at the entrance to seat us but as we could see downstairs was busy, my friend took it upon himself to quickly check upstairs to know whether it will be worth the wait and then came back downstairs to confirm there were some tables available.

I was then greeted by Amanda as I waited for my friend to come back downstairs and said I am just waiting for him to come down to let me know if there was any tables available, which he then did within a few seconds… but then Amanda clearly didn’t like this and basically told us off like we were little disobedient school children, lecturing us about why we shouldn’t just go and check as they have specific procedures in place where we can only be seated by a member of staff as the member of staff has to ask us if we have any allergies (which for me has only ever happened when I am at the till ordering my food) but also commented straight after to say we wouldn’t do this if it was any other restaurant so confidently and sarcastically like we have known her for years so at that point my friend walked straight out as he felt she was being so rude and disrespectful and it was also embarrassing as customers started to look at us so we just decided to leave and eat somewhere else due to such poor customer service...

I arrived with a friend and a double buggy, my twin daughters were sorting upon arrival. I was asked if I wanted to go upstairs and I said I would prefer to sit downstairs as I would regularly need to go backwards and forwards from the buggy to grab stuff. The lady said okay and asked us to sit in the waiting area. 10 mins later the same lady came back and told me my buggy was disturbing people as it was blocking the passage way. I explained to her that she was the one who asked me to sit there in the first place! She said ok and left. Another 20 minutes went by and my girls woke up so I asked at the till to place an order for some chips and drinks to help my children stay quiet but I was told no as we didn’t have a table. I asked if it could be put through as take away, the lady said yes to the chips but explained I couldn’t order drinks. Another 45 mins went past, my daughters were kicking off and people that arrive after us were already finishing their meals. I went up to a different lady and asked why we were being made to wait so long. She explained that because I asked to sit with the buggy only one table has the space for that. I quickly corrected her and explained I only requested to sit downstairs and never to have the buggy besides me. She apologised and sat us on the next available table with 2 high chairs. Our food took ages to arrive.

All in all horrible experience, rude staff. We waited over an hour and a half, during the time, staff kept pushing my buggy whenever they felt it was in their way although I had already told them not to touch it or...