New Moon Chinese Restaurant — Restaurant in London

I popped in on Friday 23rd June, having had a long day and trip from Kent, recalling they had quite good food from previous experience which was a while ago now. I asked if I could sit with a view to eating as I hadn't eaten all day and the young man said yes without clarity if an eat-in service or not. My food arrived in a takeaway pack. I asked for cutlery and the woman who brought it over brushed me aside saying she doesn't have cutlery and offered me plastic. Exhaustion and hunger overrode my increasing uneasiness. Soon later, I noticed the woman and young man watching almost as if to hurry me out, I asked if it was closing time to which I was reassured not.

Soon after the woman sat in a table by the wall with another man with a meal using REAL cutlery. My appetite dissolved as I saw them, unable to mask my disapproval I voiced this and the young man apologised saying they don't offer eat-in but it was ok to sit with my takeaway.

Their service that night was very disappointing, the vibe emitted was completely negative, unwelcoming and completely unexpected as I had not experienced this before.

I will not be visiting them again and cannot recommend it if excellent service is paramount although I acknowledge the food quality was...

What can I say. The noodles and rice were ok. Our chicken balls, crispy shredded beef. Salt and chilli squid and prawns were all disgusting dark brown cooked in old oil. Our chips were grey. The curry sauce was burnt. Salt and pepper ribs were bland. No seasoning at all. It was a total disaster. Not my first time ordering but will most certainly be my last. I asked for 50% of my money back which I thought was a fair compromise they struggled to compromise and insisted they could only give me £30 after spending over £80. Usually have a lot of family round when we order from here and we always spend well over £100 each time. Chinese is not cheap these days but not only are their prices hiked up, they are now delivering inedible poor quality food. How that left their restaurant in the first place is beyond me.

They offered to cook it fresh but if you can cook a better batch my question is, how the hell did it manage to be sent out in the poorest of quality in the first place. Basically trying to take advantage of customers if they can get away with it! My photos are of chicken balls, the driest rock hard crispy shredded beef (I’ve eaten softer twiglets) and what is meant...

I used to order here very regularly, and the food was mostly good - in particular their sweet and sour dishes. This time it was awful, to the point of being unpleasant to eat, and I'm wondering whether the restaurant has changed ownership as the dishes were certainly not as remembered.

The sweet and sour dishes were bland, and one clearly was not cooked fresh - the batter had been soaking so long it has turned grey and mushy. Both had a slight off bitter taste too, the cause of which became clear when I tried the pot of sweet and sour sauce for dipping. It was absolutely disgusting, not sweet, and a much stronger bitterness. Inedible.

The other dishes were bland but ok/wouldn't complain about but weren't the same dishes I had ordered in the past - different ingredients, colours, styles etc. Something significant has changed and quality has enormously slipped, beyond acceptably for the admittedly low-ish price point.

I hope if ownership has not changed, the drop in standards is addressed, as I see from other reviews I'm not the only one...