Nosh — Restaurant in London

Salaam sis,

Hope all well with you .

*Customer Service Review and Complaint – at Nosh Restaurant yesterday evening Friday 20 September from 18:30 *

I would like to share my recent experience at Nosh Restaurant, which, unfortunately, left myself and many of my guests disappointed due to several issues with the service.

Birthday Celebration Mishap: I had brought a cake, candles, and a matchbox, and informed the waiter of the birthday lady's name, requesting a small celebration with a "Happy Birthday" song. To my surprise, when the cake was brought out, there were no candles, and no one sang or acknowledged the birthday as requested.

Severe Delays: Throughout the evening, there were significant delays with the food, drinks, tea, and the cake. Many of our group were left waiting for a prolonged time, and several left without even receiving the complimentary tea due to the delays. This was incredibly frustrating, as it affected the mood of the gathering.

Unacceptable Wait Times: Personally, I received my food after waiting over 2 hours, along with other guests who faced similar delays. Such long waiting times for food are unacceptable, especially when the evening was planned around the restaurant's service.

Order Issues: Despite several guests, including myself, specifically requesting drinks without ice, we were still served drinks with ice. Furthermore, I had clearly asked for the food to be served individually as soon as each order was ready, but I was told the restaurant would serve everything at once. This led to extended waiting times, as no one received their food until everyone had ordered, causing further frustration.

Limited Service: To our shock, there was only one waiter handling the entire service for our group, which was clearly inadequate for the size of the party. The waiter seemed overwhelmed, and this undoubtedly contributed to the delays and the poor service we experienced.

Missed Complimentary Tea: When I inquired about the complimentary tea, I was told we had to wait until everyone had finished eating. This created unnecessary delays, ladies being upset and, as mentioned earlier, many left before the tea was even served.

Several guests have urged me to ask for a discount due to the substandard service and have insisted that I not book with Nosh Restaurant for our upcoming gatherings. Based on this experience, I can’t see myself recommending or returning to the restaurant unless significant improvements are made.

I hope this feedback is taken seriously, and steps are taken to address the...

I placed an online reservation for 6 adults.. this consisted of 1 paraplegic abs 2 elderly, which i informed them of in the added message during reservation process. I had to also attach a debit card to confirm thus booking. On 1st entering the restaurant, it was quiet, clean and bright. we were then greeted by a lovely and pleasant waitress ( Vanshika Joshi ) She looked after us from start to finish and made my husband in his wheelchair very comfortable and also my 2 elderly parents. She was great with any questions that we asked regarding the menu and every suggestion she made was brilliant. The food was so fresh... not greasy or salty. The whole family gave a 5 star and 100% recommendation of all the dishes we had. Vanshika went above and beyond for my husband when he asked for a filter coffee as it was not on the menu..3 cups throughout the meal... most staff would have said..if it is not in the menu we do not serve it.. not Vanshika. If the food wasn't the highlight of the afternoon.. the polite speaking robot that served our food was the meals entertainment for sure. Lovely venue. Lovely meal. Exceptional chef and all staff working on the 2nd of January were polite and approachable. The lavatories were 10/10 on cleanliness and space. With a spacious disabled/ baby changing room..looking clean and smelling fresh.. even the toilet roll was of the highest quality. The wind that day was rising to 60mph.. and so the male staff member went to close the awning so it wasn't ripped off and saw a mum with a pushchair that was seriously being lifted off the ground. He dropped what he was doing to assist.. that's the morals and value the staff showed..Phenomenal restaurant, staff and venue in Ilford clements Rd. If we lived in London we would be regulars there. Unfortunately we were visiting my parents from Northampton. 100% recommended Nosh to everyone that likes Indian food or wishes to experience Asian food for the first time. Just talk to the staff and state what you like and they will do their upmost to accommodate you. Thank you Nosh and thank you Vanshika for making our visit so...

Birthday party ruined!!!!

My friend hosted a birthday party and so many things ruined her day.

1. Beginning with the food - when it came to the desserts, out of all the desserts listed, only two options were available, which should've been warned on their website or something, so we could've booked somewhere else

2. When we got extra drinks, we were given paper cups to have the drinks in, which is so unprofessional, especially in a restaurant establishment - there were definitely more cups available, as we were the only one's at the restaurant for majority of our reservation

3)When we were creating a video of her friend opening her gifts, whilst eating our desserts, we were told to quiet down, which makes no sense, given how were were talking at a normal level (and there were 9 of us, so naturally it would add up), and also it's a birthday celebration, so of course there would be noise (much more noise than any of the amount that we made)

4. The male waiters were constantly staring at us and kind of hovering around, which was very uncomfortable, for a young group of girls, and we just wanted to be left alone

5. We were told to start preparing to leave 30 minutes before our reservation ends which makes no sense - stating that they have another party coming in an hour after

6. The bathrooms were extremely smelly so definitely do not recommend using the toilets. Very embarrassing

7. The lighting in by the mirrors are absolutely horrendous, which is really upsetting as we wanted to take good pictures...