Pavillon Rouge Sandwich Bar cafe — Restaurant in London

So me and my family have been regular customers for about 14-15 years. Let’s put it like this, we were so regular here, we’d eat different food at Pavilon 5-6 times a week. Loved it, loved the food, their hygiene used to be rated a 5 stars. Even back then there were few Arab workers who were very arrogant and rude, but the their service and food made us ignore that for 15 years. However for the past 2 years, these guys have just gone completely mad, their food is so mad now, gotten me sick a few times, food portions cost much more, and yet the portion seem to be getting smaller and smaller as I visit everytime. The workers and the new management are so rude, they make so many mistakes, then arrogantly do not accept their mistakes and when we point out their mistake they start becoming aggressive! This is such nonsense, they’ve been playing games with their new card machine nonsense, I always used to pay by card, but my father always paid cash, on Sunday, a customer before us paid by card, two second later, my dad tried paying by card and they made up a 100 stories about why the card machine isn’t working, or how the internet or gps isn’t working. We have been using card machines at our business for a decade, we know of every little trick about people not taking card payment, it’s unlawful and they after 10’minutes of arguing and aggressive behaviour, got my dad to take out cash, for which he was charged too, on top of that they were swearing as we were leaving, to top that up, they charged us for all the food and missed out the portion of fries on purpose! I am truly disgusting and disappointed! I see why their business is decreasing so much, I had never seen the place empty, especially on a Sunday and it was completely empty and still they provided such bad service, bad service is understandable and acceptable if they’re so busy, like how they always were before. But now the way they’re going, I’m sure we’ll see their business closing down soon. Honestly I feel like it’s the new owner and management, we knew the previous owners for years and they held the place high. These guys are just a disgrace! I wouldn’t ever go here ever again, and would highly recommend that no one else goes either! The shop two doors away didn’t used to be any good before compare to Pavilon, but now they’re miles ahead, good hygiene, good food and at a good price with a good service too. Oh and by the way, I wish I could give them 0 stars but Google review do not allow it, as they do not deserve even a...

I and two of my friends went to this place literally every Friday night. Upon a visit about a month ago we have stopped for good. We went in on a Friday as we always do... we ordered our food. The starter we got, humous, was literally the smallest portion I had ever seen. I think even a begger would have refused to accept that portion. We assumed that it was a genuine mistake so we approached one particular member of staff. To our amazement, he said "sorry this is the portion size". Hmmmm.

We let it pass and continued to eat our main course. Once we went to pay at the till, my friend realised our bill was substantially higher than it was supposed to be... every week we go there, every week we get the same food, ever week we pay the same bill amount. When we raised the concern with the staff member who was taking the payment, he brushed it off as "well this is the bill". We attempted to explain the situation to the man that he had over charged us... he became somewhat rude and was persistent on the amount to be paid. He even alleged we lied about being regular customers and that apparently he had never seen us. The story can go on and on.

The bottom line is the customer service is awful. This was not the first time, a few times some things happened but we continued to let it slid but this time was simply just crossing limits. The food itself is NOT overly great. Just convenient being open at that time. And the pricing, well what can I say when this man charged us 2.40 just for a bit of gravy sauce on the chips EACH. Just WOW !!!

Absolutely disgusted with what happened that night.

The three of us went every week with without fail and our bill usually came to about 35 pounds. Thats 35pound a week, which is approx £1820 a year.

Such is the foolishness of the man that dealt with us on the day, he now is losing an income of £1820 a year, just so he could wrongfully take £2.40 from the each of us from a dab of gravy sauce on the chips. Foolish...

What on earth has happened to this place? It's such a shame. I remember when this was the go-to local takeaway—queues of people waiting outside spoke volumes about the quality. Sadly, my recent visits have ranged from mediocre to outright bad. Ordering via Uber Eats is even worse; the food quality is abysmal, likely because you’re not there to oversee how it's prepared. Why would they care about the standards when you’re not watching? The kebab meat, once a highlight, has gone completely downhill—probably literally rolled down a hill before being served.

A few nights ago, I decided to give them one last chance. I ordered a king mix shish wrap, only to receive someone else’s bizarre concoction of meat, chick peas, carrots, red onions, and lashings of mayo. To make matters worse, I suspect I fell victim to a classic switcheroo while briefly looking away. Whoever came up with that combination needs to reevaluate their life choices, and I hope they enjoyed my proper mixed shish—courtesy of this fine establishment that still can’t get orders right.

At this point, it’s clear this place isn’t worth your time or money. Reviews are plummeting, and the service has become a gamble—roulette-style quality with consistently bad odds. If you prefer a reliable meal, go elsewhere. If you’re into gambling and enjoy living life on the edge, good luck. You’re going to need it.

Edit: Based on the establishment's response, it's evident that they either failed to understand my point, chose to ignore it, lack accountability, or all of the above.

To clarify for them: my issue with the Uber Eats order stems from the poor quality of the food. Additionally, my most recent experience involved ordering in person, being handed the wrong order, and once again, encountering subpar food quality.

Judging by their other responses, accountability doesn’t seem to be within their grasp. Feel free to continue sabotaging your own reviews—your track record in this regard...