Piazza Firenze — Restaurant in London

No doubt, this place is a joke... I definitely encourage everyone not to order food here due to their lack of professionalism.

I placed my order through Deliveroo (one risotto & one calzone). The risotto was delivered as expected, but the calzone was replaced by a Fiorentina pizza, which we couldn't eat due to allergy reasons.

Deliveroo helped me placing a new order, which was wrong again. Another pizza was delivered instead of the calzone and almost doubled the expected waiting time. Still, it was warm when delivered, so I guess the restaurant didn't cook it when it was supposed to be done.

The Deliveroo website describes very well the restaurant's calzone: "Folded pizza with spinach, mozzarella, ricotta, pepperoni topped with a pizzaiola sauce". It doesn't seem that hard to me.

I doubt the late cooking and delivery was a coincidence, as it made it impossible to place a proper complaint because the restaurant was already closed. So, in the end, I got a cold pizza that I had to throw into the bin, followed by another wrong pizza that I couldn't claim.

This was my first time ordering here, and there were two failures in a row, making it impossible to ask for my order with no mistakes for the third time and being the same (already amended)...

We absolutely love this restaurant and eat here regularly. The food was as usual absolutely delicious 😋. My concern was regarding the total lack of social distancing by the staff. Masks were worn in a haphazard manner, under noses, around the chin etc. Even this did not bother me but what did worry me was the way that one member of the team (she looked like the manager and she wore her mask under her chin and wore one rubber glove . The same glove was worn the entire time we were there. I don't know why she wore the glove) did not adhere to any social distancing at all. She came so near to me whilst talking to me on several occasions. They were so busy but no body else appeared to be alarmed by her close proximity. Once we were there I felt awkward to say anything though I did move back every time she talked to me. The restaurant was busy and the service a little slow but again this was not my complaint. They even had screens across each table to separate customers... Firenze, if you are reading this please remind your team to either stay a safe distance away or wear a mask around their mouth and nose, when speaking with customers. I love coming to your restaurant but I don't think I will return for a long while if this issue is...

Second time my wife and I dined here. First time was excellent. But this time was terrible. I ordered the stuffed red pepper. What came out was 1/2 of a pepper. I ordered the Toscana pizza. There was no sausage on it but lots of pancetta. My wife ordered the Funghi pizza and asked for peppers to be put on it. The waitress said sure, red or green peppers? My wife said green. What came out was pepperoncini (yellow, hot). But what made this experience worse was the group of 40 teenagers booked in. All the servers focused on them. We waited forever for our pizzas. No one checked back at out table. I had a hard time getting a second glass of wine. The noise, the lack of service, and the big group getting priority only added insult to getting disappointing food. Both pizzas were disappointing. The red pepper appetiser was a half portion. We may try this location again to give them another chance, but I'd say two things -- 1. if it's busy, especially with large parties, walk out. And 2. don't order the pizzas. Like I said, the first time we ate there it was excellent -- because we had...