Pizza Metro — Restaurant in London

Unfortunately I won't be eating here again, the food is great but the service is something that they need to work on. We came in and promptly seated. We ordered our food, however proceeded to wait excessively. As we waited, two couples who were sat after us were given their pizza before us, twice they brought over pizzas that weren't ours, but continued to attempt to serve us the wrong pizzas. The staff did not communicate with us, they did not ask us to clarify our order nor did they apologise for the delay or mix up. Eventually, I was forced to approach the waitress who explained there's an issue with the pizzas and the manager would "probably give us the pizzas for free". Finally, after an 1hr and 10 minutes, the correct pizzas arrived. As I said before the food is great so no issues here. When we asked for the bill the service was still on the receipt and no discount or removal of the pizzas were taken into consideration. We addressed our concerns to the owner and he asked what we wanted removing from the receipt, we explained what the waitress had said and he just shook his head and said "how about we remove the drinks and service charge... I believe this is a fair deal". Unfortunately, I don't believe that we were treated fairly in line with other paying customers. This is an establishment with a high reputation in Wandsworth Borough and I expect a better standard of service alongside improved communication and understanding. We found the offer to ask us what we wanted removing from the bill rude, unprofessional and inconsiderate considering there was zero intention to follow through with this action of offering free pizzas or a "fair" or reasonable compensation. The establishment did not accept their mistake and did not appear to take responsibility for their actions, for this I am extremely disappointed and unfortunately will no longer be bringing my custom to the them. I would not recommend wasting your energy on a company who cannot treat their customers with...

Classical themed pizzeria situated in Battersea with a rustic and warming vibe. We were served by amiable staff who assigned us to an appropriate size table since we were ordering the meter pizza (for 2 people) and were enthusiastic and well mannered throughout our visit.

True Italians tossed and created topped stunningly appealing pizzas we could see as we waited for the climatual experience followed by them being cooked in their grand charcoal pizza oven.

After only waiting 5-10mins....yes only 5-10minutes! Our humongous pizza were assigned to our table and the aroma engulfed our senses and began almost straight away!

The taste of the margertia was astonishingly good and ate every last morsel of the margertia but the four cheese was somewhat good but found that the flavour wasn't that pleasant as I thought and the pizza dough in general was quite chewy and lacked moisture however the toppings itself were fine.

The 2 desserts I had were the chocolate mousse and the strawberry ice cream; they were certainly positively adequate to conclude the meal however the price was harshly high for the quantity. For example 1 little scoop of ice cream cost £2 and a small chocolate mousse cost £6!? Yes, this in London but come on, a little cheaper please?

Overall I would give: Taste/quality of products - 4/5 Price of products - 2/5 Atmosphere/location - 4/5 Current promotion (241 pizza only sun and Mon) - possibly could do some more.

Would I recommend? Yes - but more as a once or twice off visit as I feel that it's not somewhere to regularly or...

I've walked past Pizza Metro Pizza countless times and never went in until last week. It didn't really entice me for a number of reasons. But mostly the name and exterior design don't really match what it is. From the outside I'd expect a lot of families in there, maybe some kids parties, and I certainly wouldn't expect an authentic wood oven Italian pizza experience - which is what it is.

So when I finally did venture in, I was pleasantly surprised, but a bit confused by that choice of design. The staff are excellent, really bubbly and eccentric - however sometimes this detracts from the service. When we first arrived we were sat down and served a drink... Then didn't get a menu till we asked for one about ten minutes later. The waiter was very apologetic that he had forgotten, but it surprised me as he was stood right by us and the restaurant was really quiet. After that though, the service was great, though when any other Italians entered the place they were greeted with huge loud welcomes, and extended conversations which was lovely - but a bit distracting and meant all the wait staff were preoccupied for the next five to ten minutes...

Onto the food - this was excellent. Traditional delicious Italian cuisine that I can't fault. The pizza and the pasta are both great, and the cost very reasonable. I would definitely go again, and recommend it as an authentic...