Ristorante Olivelli — Restaurant in London

Totally disgusted in the service, as an off chance on a Monday my husband, daughter and I decided to go out for a meal my daughter and I had just finished work and my husband was about to start work so we wasn't the most best dressed in the world but we were smart with our working clothes on, we decided to chose Italian and went into Olivelli's on walking in and waiting to be seated we were ignored by 3 waiters which we put down to being slightly busy, we eventually were shown to a table in an offhand manner and given menus, we choose what we wanted to eat and placed the menus on the table and a sign we were ready but the waiters decided to pass our table and serve other customers which we were ok with but when 2 further parties turned up 10 - 15 minutes after us they were given menus and drink orders were taken, their drinks were then served to them at this point I am trying to speak to one of the waiters to be told we will be with you shortly so we waited 5 minutes more then another party were given seats and orders taken by this time we got up and left the restaurant and went elsewhere with a much better service and I am sure food and spent our £85.00 there. (this would have been more money if we had been at Olivelli). My opinion is DONT go if you want a...

Came here yesterday evening for a 60th birthday meal and afraid we were let down by an unpleasant experience with the manager on duty. The restaurant was quite busy with a large party upstairs and we were left waiting a long while for our starters - the bruschetta eventually arrived and we were all perplexed as to what we had been served. The bread was barely toasted and left to sit soggy with a mound of tomato piled on top. We refused the meal and the manager on duty was seemingly quite frustrated. Our mains arrived not long after and credit where credit is due it was absolutely delicious. I then went to pay for the meal and informed the manager that we were a little disappointed considering the above. At this point he began to get extremely confrontational with very little apology offered.

It seems as though our criticism was accurate as I can see many photos of the bruschetta online and it looks like a completely different dish to what we were offered! Besides the point really my real frustration is how I was spoken to by the manager. Adversarial and antagonistic at times. The rest of the staff were lovely. Hopefully he reads this and reconsiders his approach...

We had the calamari and arancini for starters. The arancini was nice, but the calamari was small and half of the portion was essentially small pieces of batter (see photo).

For mains we had the veal milanese and the lasagne. Both were disappointing especially for the price. The veal was very dry, and the chips were soft and came to the table luke-warm. The lasagne was in a single layer. Essentially a bowl of Bolognese, a tiny amount of pasta and an incredible mountain of cheese which rendered it inedible.

We couldn't finish the veal or the lasagne.

We expressed our concerns with the manager who spent time telling us that while we may have a point regarding the veal, that they had never had any complaints about the chips (apparently they were supposed to come like that) or the lasagne. We didn't feel we were listened too and while the dishes may otherwise be made well, we certainly didn't think the ones we were given were.

When the bill came they had not offered any discount, but did offer us 2 further drinks on the house.

We left feeling we'd rather had gone to...