The Fresh Flower Company — Local services in London

I placed and payed for an order at the shop at 8am in the morning on my way to work. I told the lady who took the order that the flowers were for my wife's birthday and I would be back to collect the order at 4pm. I returned to the shop at 4:20pm and was told that my order was not ready 'because it had been a very busy day'. I was in a rush as I had arranged a dinner reservation for my wife's birthday so I was offered a pre-made bouquet instead. Despite knowing that the flowers were my wife's bday they were given to me wrapped in some unimpressive brown paper. The ladies were apologetic but I thought it was extremely unprofessional that they were not more organised. I felt like I was offered whatever was laying about the shop and sent on my way with no effort by the staff to provide any special finishing touches to a bouquet meant to be for a special occasion.

The service and standard were certainly not worth the money paid and the staff have proven themselves to be completely unreliable.

Sadly, this is the first and last time I order flowers from The Fresh Flower...

This company is a perfect example of what SCAM is! Flower bouquets this website advertises do not look ANYTHING like what's being delivered (please find photo attached for comparison). This company is deliberately misleading people by putting up photos of luxury bouquets (which look fab, of course), but not mentioning anywhere that if you order a standard bouquet it will look worse than.. a bouquet bought at.. Tesco? The ability to choose among ‘Standard-Super-Luxury’ is being put out there as a choice for size and not the look of the bouquet (which, in my case, turned out to be a choice of look – please refer to photos attached with this review). I did report them to Trading Standards, Advertising Standards Authority etc, but thought would leave a review here, too, so more people can avoid the similar situation! I have no idea how you guys managed to appear on the list of 10 best florists in London (LOL). Will try and find that website where I've got to know about you, so...

Gorgeous, stunning flowers thank you Fran. It couldn't be more magical we are delighted. For my Wedding ceremony Fran done my flower head band, belt and bouquet and flowers for my husband's jacket. All was stunning and not only our guests were amazed but everywhere we passed people commented on how wonderful the flowers were it was a real things of beauty I have never seen before in such meticulous and magnificent detailing. Truly a very fine florist. Our Summer wedding ceremony was marvellous thank you Fran for your amazing arrangements, you were a wonderful part of our ceremony and we are so so grateful. Highly...