Royal Bengal Indian Restaurant — Restaurant in London

I would have given this a 5 all day every day a year ago. However, I used to pay 20.00 for a 17.50 order as a tip to the driver then one day had a friend and I had a large curry he had normal...yet both curries were identical. Then they put price up to 20.00 for my normal meal because I always gave 20.00 so I figured they were trying to make money back from Covid. However, food was never good after that turning up barely warm and always crunchy parts in the meat which tasted like reheated rubber so I took a few months break, tried ordering the other day and not only did they suddenly want 2.00 delivery which is still advertised as free, but the driver wouldn't leave until I told him the 2.00 I gave him for that was the tip because how did I know they were charging now, but he gave me a dirty look. But I regretted even paying anything the rice tasted like it had just come out of a freezer the saj paneer was more or less non existent and the curry meat was so chewy it took about 10 minutes between each mouthful. I have gone from only using them to looking at alternatives which most are a lot cheaper and from talking with friends and neighbors at least a few of them deliver hot and edible food consistently. Never...

Friday night. Nobody else eating in. Constant stream of takeaway drivers in & out, & talking. No bacardi or vodka in house so ended up with white wine which the waiter had no knowledge about. Prawn cocktail was defrosted, tasteless prawns with chopped lettuce & nearly transparent cheap sauce. No lemon slice or brown bread. Perhaps I expect too much? Main course took ages to arrive. My lamb Rogan was fine. The vegetable rice was greasy & brown. It was like it was old & had been heated up in the pan with too much oil. My husband's biriani looked just the same. We regularly order from this restaurant & the rice looks nothing like this. We didn't dare stay for a dessert as I dreaded to think how long they had been in the fridge/freezer. Worst meal out we have ever had & an utter disappointment for celebrating a...

Can’t give zero or minus stars so put down 1 star but they don’t even deserve that. The worst ever. I placed an order through just eats and initially they said that the order would be here for 8.30, 30 mins later it changed to 8.40. I had left a note with my order asking them to be on time and not to leave anything from my order as they have done so in the past. It went past 8.40 so I called the restaurant and some ignorant waiter or something clearly upset with his life answered. I asked about my delivery and the guy started barking down the phone saying what do you want me to do call just eats as it’s not my problem. Anyhow the order never turned up. Please don’t waste your time or money. They are not a serious business- no customer service experience....