Red Rooster Dagenham — Restaurant in London

This was my first time trying Red Rooster PFC in Dagenham Heathway. I was hungry and decided to drive there, choosing Red Rooster over a few other nearby PFC shops. The shop looked quite attractive from the outside, with nice lighting and appealing food posters, which made a good first impression.

When I went to order, I was told that there was no regular chicken left. The staff kindly recommended hot wings instead, and I appreciated their polite and positive attitude. Based on their suggestion, I went ahead and ordered the hot wings.

Unfortunately, I was disappointed with the quality of the food. The wings were very dry and overly salty far from what you would expect from "hot wings." They lacked the juiciness and spice that hot wings should have. To make matters worse, I found a hair on one of the wings (please refer to the attached picture). This was extremely off-putting and unacceptable in terms of hygiene.

I kindly urge the owner and kitchen staff to ensure the chicken is cleaned thoroughly before cooking, and to take extra care with food hygiene. It's essential that food served to customers is not only tasty but also properly prepared and safe to eat.

Although I was unhappy with the hot wings, I was very impressed with the staff’s attitude, and I may give the shop another try with a different dish. However, as paying customers, we deserve quality food and a satisfying experience. I hope my feedback helps improve the standards...

Wish i could give them no star! Delays and poor customer service!

Very very poor service! Second time it happened to us. The person receiving order have problems understanding us. We went through multiple times with him our address and orders. We ordered at 19:00 and was told to wait for 45-50mins. After an hour and still no delivery we called them and they made excuses that it is busy and that our order will be with us in 10 mins. Waited again for 30 mins and still nothing. Called them again and again we were told that it will take 2 minutes and the driver will be out. Again 30 mins has gone by and no order. This time I called again and the usual guy yelled at me and passed on the phone to someone who informed me that they have knocked on our door. We were hungry and was waiting for them but we did not hear anything. Turns out they knocked on a different door. Cancelled the order and will never order with them again and will for sure spread the word that they should not order in this placed! Bunch of morons! I have records of our calls to prove the number of times we...

I’ve been to this chicken and chip shop a few times, but my recent experiences have been really disappointing. One of the biggest let-downs is how they handle simple customer requests—like asking for chilli sauce or burger sauce. they just refuse to give it . When you’re paying for a meal, you expect the basics to be handled properly. For example any chicken shops in Dagenham are happy to give customers any sauce they ask for, especially when dining in. It’s a basic part of the service, and it makes a big difference to the overall experience.”

What makes it worse is the attitude of the guy serving the food. He’s consistently rude, impatient, and seems to have no interest in treating customers with basic respect. His facial expressions are unpleasant and make the whole experience uncomfortable—like he’s doing you a favor just by taking your order.

Customer service is just as important as the food, and unfortunately, this place is seriously lacking in that area. Until they work on their attitude and service, I won’t be coming back—and I wouldn’t recommend it to...