Sam's Chicken Harrow — Restaurant in London

I am writing to express my deep dissatisfaction and concern regarding a recent experience I had at your establishment. On [14/02/2024], I visited your restaurant and unfortunately, the meal I consumed resulted in a severe case of food poisoning.

The dish I ordered appeared to be undercooked and poorly prepared, which I believe led to my illness. The symptoms I experienced were extremely distressing and caused significant discomfort. As a result, I was unable to work for 4 days.

This incident not only caused physical harm but also tarnished my perception of your establishment. I have been a loyal customer for several years, but this experience has left me with serious doubts about the quality and safety of your food.

I urge you to take immediate action to address the issues in your kitchen to prevent similar incidents from occurring in the future. This includes implementing stricter food safety protocols, ensuring proper cooking procedures are followed, and conducting thorough staff training on food handling and hygiene practices.

Additionally, I trust that you will take this matter seriously and respond promptly to rectify the situation.

Thank you for your attention to this matter. I hope to see swift and effective measures taken to prevent such incidents from...

I am writing to express my disappointment regarding the service at this fast food. After in the first phase I received only half of the order, I asked for my order to be completed so that I would receive ONLY what was missing at the beginning, and the box with rice only had half of the food in it. This after the last visit I also ordered a box with rice and chicken, I was told to change the order because they don't have anything like that anymore, but looking in the fridge I saw that they did and I showed them, blocking it so that I could then check on online and to discover that they kept those boxes for online orders because they were £2 more, they choosing to lie to me. The employees behave repulsively, and even if you ask to eat there because there are tables, they pack out of laziness not to chase after customers. Employees...

I did a pre-order for delivery on 30/8/2018 at 12:15pm. Waited for an hour and decided to call the shop. From the conversation with the female staff, they did not check their pre-order listing as such my order was not 'prepared'. Was inform I will get the delivery refund to compensate for the inconveniences. No refund received. Furthermore, the delivery guy was plain rude. Did not deliver at the stipulated delivery location as reflected on my 'order note' to the shop. When in my conversation with him on the phone, I spotted his car. I wanted to tell him that I would walk over to him.. he hang up the call. When he arrived he was purely rude -- commenting it was a busy day. No apologies for the delivery mishap what so over etc. Anyway, I would not recommend this shop to anyone. Poor service with a so-so...