Star of India — Restaurant in London

Gone downhill lately - food not great and not particularly cheap either. Most recent bad experience - takeaway arrived over an hour late - I had already made other arrangements - I offered nonetheless to pay half price for the takeaway having already put oven pizzas on - they agreed after the driver called up HQ - then I go to pay on card (as they insisted when I originally placed the order on over the phone) and then they say cash only and take the food away (presumably to give to some other unsuspecting customer)! Now they add me to their telephone promotional text list and offer me discount on Sunday afternoon deliveries -- needless to say no thank you - and take me off your contact list plz!

Edit - thanks for your reply (which took over a month). You accuse me of fabrication out of context. Do you really think I would bother going to the length of leaving this review if I did not have cause to do so? In what way is it out of context - I'm leaving a review of my experience which is precisely what this is for. How about you review your procedures and don't add people to your phone list without their consent? And to say I'm making a fuss shows your poor attitude to customer service - let others...

I had always enjoyed attending this local for take away, eat in and tuesday buffet. However on the 14th of February i had ordered a take away, understandably this is a busy day for any place, never the less we waited 2 hours for this service only to get a butter chicken which was not this dish. It didnt even resemble butter chicken and was a really spicey currey with some yogurt added in. We also got a chicken tikkka masalla which had been excessively watered down. We called up to be reassured that our next take away would be free. The man said he would leave a note on their system by our name and address. The takeway came in at about £27, thinking that we could eat at the buffet which altogether would come to about £22 we thought we could break even . But told we would need to order a take away instead. We ordered a take away but when talking to the man on the phone, convienently they reported nothing had been documented on the system. They informed me the manager would call back, suprisingly no one did. I had been a regular living locally. I will not be attending or ordering again. Please look after...

Haven't been for a while so popped in for a chat with the owner and ordered my usual and the quality was bang on, first class curry, authentic taste unlike many other Indian takeaways who cut quality ingredients to save money.

Mr Shar cares about his food as much as pleasing his customers.

Many reviews are obviously not from regulars as some of them are very racist and have obviously fabricated their complaints that are totally uncalled and are probably in my opinion from rival restaurants that only dream of being as good as the Star of India.

I am an retired executive head chef, A1 Assessor and environmental health officer and have been a chef for 30 years and I am a connoisseur on food and this restaurant has passion other only wish they had.

If you have dietary requirements don't hesitate to speak to the manager who will assist you in your every need.

If you are passionate about your food and want excellent quality food at reasonable prices The Star of India ticks all the boxes and has free parking in the Muck Donald's car park.

Credit where credit is due to this award...