Sumer Restaurant & Shisha Lounge — Restaurant in London

Shocking customer service..I took my family Saturday evening for dinner, we were really excited to see a new addition of Halal restaurant in the neighbourhood but had the worst experience, as soon as we walked we were approached by two very discourteous ladies who starting shouting we cant take your order, we cant take your order...... instead of hello or welcome etc. we found this sort of attitude very rude and decided to walk out but then met with another gentleman who started offering us table. when the ladies heard they came running again with same attitude and saying you have to wait 30-40 mins and we cant take your order...it was really embarrassing for us as everyone was looking at us. we were six people standing there. the gentleman with beard was really polite and helpful, he insisted that we ignore his colleagues and he will serve us and offered us place to sit...we sat for quite some time after which the order was taken and we we had food it was bit hard and over cooked. i would give food better rating but the customer service was worst. when i asked the lady who is your manager she replied i am the manger and could not care less despite my reminding her of good customer service. i had my neighbour family sitting near by who later shared their unhappiness with...

I'm not a fake account created just to give 5 stars. I'm a real customer. And I want to share my experience. Portions are small, especially lamp kuzy is extremely small portion. It's not delicious. They don't serve appetizers. Staff, welcome, hello, doesn't say goodbye, irrelevant. Soup was too watery. Service was late and bad. We paid 20 pounds per person and even my 9-year-old child left the table hungry. I will not visit again to avoid wasting my money. We go to Iraqi restaurants on Edwardge Road and Kingston. The portions of all the main menus of the restaurants there are at least twice as large as this restaurant. They also offer soup, hummus, okra, eggplant with yoghurt and salad dressing, pickles, and tea and baklava appetizers at the end of the meal for free with every menu. Even with only appetizers, one's stomach is full. All of the appetizers are almost as much as one serving. All of them were delicious. Besides, the prices of the main menu are also cheap. We came to this restaurant because it was the same. But it turned out to be...

Ate here last night to try it out. Ordered the mix grill for eat in. food arrived but was not hot and didn't seem like it was cooked on coal. the kofta kebab was not firm and would fall apart when eating and turn back into mince was not good quality at all. the lamb tikka was not charred and had absolutely no flavour plus no sauces were provided to enhance flavour. the chicken tikka was a little better but still not of good quality and lacked flavour. I thought to try this place as it was very local to me. I definitely would not come back here again and glad I finally tried it for myself. if you want to waste your money on microwaved warm food without flavour then please go here. it looks good as a store but the quality is bad. service received was good just very very disappointed with the actual meal. any kebab shop will provide you with a more flavourful experience I suggest anyone wanting to try this place to go to Aroma down the...