The Good Oak — Restaurant in London

Let me start with the positives. The building is attractive as is the interior space. We chose to sit outside for lunch as the day was lovely (4 adults, 3 kids). We were warmly greeted when we arrived by a nice gentleman. We quickly ordered a couple pizzas for the kids, as they were starving. We were told the chef wouldn't allow them to put prosciutto on a pizza for the kids. No option to order a side of prosciutto or to pay for an extra topping. Simply No! After we had placed the remainder of the order the waitress came back and requested we give her a card for a deposit because they were worried we'd run off. Remember we have three kids. 2 five years old and a 2 year old. Were not the Saturday lunch dine and dash type. I declined her off to give a card much to the frustration of the waitress.

The food arrived in good time and we all really enjoyed it. The chicken breast was simply delicious as were the pizzas, but it was hard to shake the taste in my mouth from the service we'd received. If good pizzas and lousy service are your thing, you'll love The Oak. Management should really revisit some of...

So terribly disappointed! Service was really dismal. My husband and I booked a table in advance and asked for space for our stroller. When we reached the staff made us wait while tending first to other people who were collecting take out. The hostess was rude and grudgingly offered some spots for us. When we sat down she kept complaining to us about the space the pram was taking and how they needed more space - even though it was enough space for people to pass through. As for food the buratta was sour and the parma ham was dry and obviously cheap. My beef tagliata was dry and well done despite ordering medium rare. The waitress forgot my wine - did not apologise and then proceeded to keep our dirty cutlery from the appetiser course on the table - we had to ask for fresh cutlery and for them to clear our dirty cutlery. All in all it was a really stressful and AWFUL dinner experience. There are much better pubs/ restaurants in the neighbourhood so will not...

Returned to the Oak after more than 1 year, and I was extremely disappointed. What a pity, this used to be one of my fav casual Italian/pizza places. I guess they changed all staff, including the chef and the pizzaiolo.

Not sure about the good reviews here, I am Italian, and I know what pizza and pasta should taste like.At The Oak nothing looks and tastes genuine now. The Pizzas are terrible, the dough is WRONG, the mozzarella is tasteless and feels like plastic, they use cheap ingredients and the pizza was dripping oil.

Pasta was even worse, overcooked and tasteless. The chef has probably never set foot in Italy. The service was bad and slow and the staff was rude. We arrived at 8.30 they took our orders after 45 min (!!) and we had our pizzas and mains at 10.30, desserts at 1130. Overall almost 4 hours for mains and shared desserts. Embarrassing service.

I like the place so I hope they can fix this, but I won't go back...