The Kentish Drovers — Restaurant in London

If you like to freeze in a pub on a lunchbreak with cold food and bar srewards that for the most part act like they don't want to be there and complain they're too hot while all the customers look like they're freezing with coats, hats and scarfs on then this is the place for you. I was so cold it was phenomenal upon asking why it was necessary to have the air conditioning on when there was a freezing baltic wind outside I was made aware that it was to keep the kegs cold. ? . Hmmm Yeah right . " what in the basement!" . Shame really as I certainly will not be returning to this one. If I were the owner of a chain that it seems to be closing a lot their branches i would seriously have a word with the management of this one as we all know that the air con doesn't have to be on for that reason and the staff seem to just be catering for themselves instead of their patrons . Who by the way is the reason that they are are even there in the first place. Whatever happened to the customer always being right. Between the glass collecting gruffalo and the failed actress barmaid this place is terrible. I have read all the good reviews and one of them was also for cold food ( yum this cold food is great 5 stars ). My review is however honest and I am hoping that one of the managers, owner or regional manager reads this and can rectify the frosty welcome the freezing air and the overall attitude of the running of this historic establishment. Thanks...

SECOND REVIEW SEPTEMBER 2025 So after 4 years things may have changed I popped back to this place to get a quick breakfast! Order a full English breakfast. Sadly there was no mushroom on my plate!! However the lady who served me was vey friendly and bubbly young lady, she came and checked if my meal was ok.. wish I took her name because she up'd your ratings from last visit!!!

FIRST REVIEW 2021 Been here a few times and every time I've been served by staff who seem stressed out and give me attitude when responding. I went back hoping it would be better, but nope! The other week before lockdown there was a member of staff at the door and she was a bit rude in asking me to sign in and asked me to wear a mask as everyone else is, i looked across in the seating area and there were two men with no masks but had cans of Scrumpy Jack in theirs hands. I told the lady I'm just getting a takeaway and she ignored me. I don't plan on going back here and it’s sad because i see sooooo many good comments regarding the staff but I've not had a...

Overall this is an "OK" pub, however the staff hold a lackadaisical attitude. "Tim" has introduced a 'new member of staff' i:e the phone via the Wetherspoon App. to those who don't know what this is, you download the app to your phone and place your order. The 'app' gives priority to table service :-) However some staff are dinosaurs and reluctant to change. In other Wetherspoon pubs this 'app' works perfectly well, sadly not in The Kentish Drovers! The uniform this summer is a grey T shirt advertising this 'app' Tim is clearly going out to promote this, but it only works if staff members are suitably trained in it's implementation. On recent visits I have extremely slow service. I have also observed staff members "pressing the button" to cheat the system, this should be done to complete the "app" order and only then, to do this before and not getting the drink out in time is a deliberate act, reasons...