The Grove Apartments — Hotel in London

Firstly; I'd like to begin by saying I really do not like giving bad reviews as I can usually find positive aspects but on this occasion this is not the case.||||As prices in London are all pretty steep unfortunately we opted for staying in these apartments. These are actually still pretty expensive for what they are. As we are not familiar with London we didn't really know any better but should have read the reviews on these apartments before settling. This is 100% not 3 star quality they should be shut down.||||Firstly on our way we had to make our way through an extremely rough "ghetto" type area with rubbish everywhere, run down and unsafe.||||On arrival we were greeted by a grumpy unfriendly, rude man in reception fed up obviously and showing it. We were told to wait outside as there was some other people checking in before us. While we waited outside we could see very obvious suspicious could be criminal behaviour right in front of us; what looked like "transactions" through car windows.||||There were no lifts in the building which meant I had to lug a heavy suitcase up 3 flights of stairs with no sign of anyone to help.||||We entered a dark stale smelling dirty room with a clump of black hair right near the door. There were several flies circling the room and a strange stain all down the front of the fridge.||||We felt like we needed to get out 10 minutes after arriving as we felt itchy. The first items we purchased were fly spray and disinfectant wipes.||||The bed was taped together with duct tape. The sink in the bathroom had a broken filthy faucet spraying water all over you. The heat in the shower was not regulated properly and took ages to heat up and in that time the whole shower tray filled up as the drain was clogged. There was black mold in the shower and generally dirty and grimy. The shower door was also broken and hanging off.||||We didn't feel like sitting on the furniture or using the delft or cutlery in fear of bacteria.||||We attempted to ask the staff a general question in relation to ordering a taxi and their response was lazy and unhelpful. (One older man working in was quite pleasant).||||There were no nice places to go in the area; pubs or restaurants just fast food chains surrounded by frightening looking characters and rubbish EVERYWHERE!||||This area inspired my sister to keep singing verses from Katy Perry's song "Firework" - Do you ever feel like a plastic bag drifting through the wind!!||||It was difficult to sleep, not only due to feeling unclean but also the noise levels are ridiculous. The first night we stayed here I could hear people fighting very loudly outside and had a shifty looking man staring in our window. On the second night / early morning what sounded like staff or people inside the building shouting very loudly.||||We booked through bookings.com which apparently had conflicting information to the actual apartments. On bookings.com it stated check out was 11:30am; however at 10:45am we had a very rude cleaner banging on our door asking us to get out as check out was at 11 (which meant we would still have 15 minutes if that was correct). Other than this being very frustrating and enraging....what the hell was her rush she wasn't going to clean anyway?????||||After this incident and all of the other horrible crap we put up with I lugged our suitcase back down 3 flights of stairs with the intention of complaining only to be greeted by an empty reception and a box to drop my keys....||||Disgraceful, unhygienic horrible pit of a place! I would recommend not staying here unless you're a fan of bacteria and...

When I see a 1* review, I usually take it with a pinch of salt. But please read, this is a completely honest account of our horrific stay, and I don't want anyone else wasting their money.||||Led down a small dank corridor, our room was at the end of the hall and at first I didn't think it had any window. After careful inspection (trying not to touch any of the sticky or stained surfaces), we found one small window which didn't open properly, overlooking a brick wall allowing no light in. No airflow meant the growing smell of stale urine and mouldy wood became overpowering very quickly. I could go on for hours about how uncomfortable the room was, but here is a short list:||||- Skirting was not attached to the wall||- Walls flaking paint very badly||- Had to wash our feet if they touched the floor (they were left brown and filthy)||- Floor was sticky||- Dirty rug covered in black hairs||- Plaster was cracking, evidence of leaking through ceiling||- Headboard blackened with grime||- Tv didn't work||- Loud fridge also kept us awake||- White mould growing on wood near bed||- Bed was cracked in half||- Entire toilet seat not fixed to toilet||- Mould covering the shower area||- Bathroom very heavily smelling of old urine||- Every night was very noisy, with the owner moaning and chatting in the hallway being incredibly loud||- Didn't feel safe leaving anything of value in the room||- Cracked tiles in bathroom||||It was a dark, hot, filthy room, and we couldn't get out quick enough. Unfortunately everywhere else was fully booked so we had to spend three nights. However for our final two nights we were lucky enough to get a Premier Inn instead, which felt like absolute luxury. We didn't feel confident complaining to the owner, and just wanted to leave as soon as possible.||||This is one of the cheapest places in the Peckham area for a reason - DO NOT RISK IT, NOT...

No toilet paper in Room 5 when I lodged in on Saturday Oct 13th, 2018 around 1.10pm.I struggled to switch on the shower tap in the bathroom, very tight that I nearly wounded my right hand. The receptionist told me the manager just refused to repair it despite several reports. To my surprise again, 24 hours before my arrival at the hotel, my London-based cousin(who booked the hotel for me!) received a strange call from the hotel, telling him of 'emergency' plans to cancel the booking because the hotel was expecting guests from abroad. This is totally unprofessional. I cannot recommend this hotel for anybody. My cousin instantly promised to sue the hotel for breach of contract after full payment.The check-out time on the booking letter I received online was stated as 11.30 am but the booking time at the hotel reception is 11.00am...and any guest who stays longer shall pay £10 per hour according to the receptionist. I begged to be checked out at 12 noon but the receptionist said NO except I pay £10 extra per hour after the initial payment of £79.The hotel management must look at all these claims as urgent as possible.I also wonder why no telephone in each room?Let me stop here because I am still not HAPPY with the services I received...