The Rosie Lee Cafe & Deli — Restaurant in London

May be its just bad luck, but I won’t be going there again.

So I've been to the cafe a number of times, busy times and quiet times. However, the service is always slow. The last time was the breaking point for me and the owner, in short the order took 45 mins, I chased it with a member of staff once and other customers who ordered after got served before us (which I know miffs most people).

When the breakfast finally came out, I asked the owner why it took so long and others who ordered after got served first. I was told it was because the breakfast I ordered was harder to make and the other customers’ orders were simpler, so I looked at what was on the plate in front… looked like a full English to me… I’m not a chef so if he says it take 45 mins to cook it I believe him. So I asked why they didn’t let me know it would take that long, as I would have ordered something simpler… I’m in a cafe, I've not come in for a Michelin Star winning breakfast with a pianist playing a piano in the corner. This was the point where he got a bit angry and impolitely told me that there are plenty of other cafes… which was the first bit of sense that he’d said, as for over 10 years they've all served me and friends well, without a free side order of bad attitude.

So following the Rosie Lee’s owner’s pearls of wisdom, as he’s not going on a customer service course anytime soon, your local choices are…

Yummies on Masons Hill… 0.3 miles from Rosie Lee

Hollywood Cafe on Homesdale Road… 0.4 miles from Rose Lee

Chatt’s Cafe on Chatterton Road… 0.7miles from Rosie Lee

Bromley Cafe on High Street… 0.7miles from Rosie Lee… where the old Bromley Grill was.

Old Village Cafe on Hayes Street… 1.6miles from Rosie Lee…. This one is a little further out, but is worth it. Easy parking and friendly staff.

Good luck all and enjoy...

TERRIBLE ONCE AGAIN. Its been 4 years since I last tried this Cafe and needless to say nothing has changed!!!! Food was atrocious, burger patties are the cheapest of the cheap, in a half pounder all I could taste was cheese and the fries were refried and disgusting. No offer of sauce on the burger or the chips and when I questioned a meal deal on the 1/2 pounder the lady at the counter was one of the rudest people I have ever come across. Not sure how they stay in business but will be making sure everyone in Bromley knows to stay as far away from this place as possible so no one has to suffer from this substandard quality of food and possibly the rudest staff I have ever had the displeasure of meeting!!!!! Looking forward to the new cafe opening up the road from this place

EDIT AFTER RESPONSE FROM CAFE Quite honestly its funny that the cafe owners haven't understood that the nature of my complaint was with the attitude of the staff that served me and the quality of the food. I'm more than happy to pay whatever is charged if the food and service deserve it but the attitude was unneeded and its something that should be addressed as I am not the only customer of yours that says it.

FYI I don't work in the food industry nor do I have a food establishment, I seek good quality food with a smile, thankfully I have found a cafe that offers just that (don't worry I won't...

Really bad today my mum and I eat or takeaway from here regularly but today was really bad. I picked up my order only to find when I got home the toasted sandwich was stone cold, the cheese wasn't even melted.

I also didn't get my vanilla milkshake, I phoned to complain and got a really rude abrupt response. They said I should have asked for it melted, toasted sandwiches usually are? And then they said it was my fault for forgetting the milkshake but I was handed the bag with my order and I just assumed everything was in there. Rude on the phone, not sure if I would go back only to get my refund. Been visiting Rosie's for years...