Waffles and Bubbles — Restaurant in London

If I could put down no stars then that’s what it would be! Absolutely disgusting customer service and rude manager Faisal (who appears to have written a review himself below.) Desserts came to us stone cold with the boxes in their sides so all the toppings were at the bottom of the box. Tried to call no one answered! Would not give me refund offered 20% off next order like we would ever order from there again!!! Appalling service overall! I wouldn’t recommend to anyone!

No way were you threatened in any way please do not use that term. I agree I did say I would leave a bad review from the experience I had received and the unprofessional mannerism of Faisal who in actual fact put the phone down on me when I was talking to him. Yes I was angry at the way he was behaving. I did call the number on the receipt maybe you should look into having the correct details printed on the receipt you provide to customers. I followed up my calls 5 times and it was only the last call I made I was advised to call your number. Thanks for the great service! Good luck...

This is my second time ordering from here - on New Years, and tonight when my partner ordered a waffle in store. However, due to the young lady having issues with the waffle machine (she tried to make it twice) we were offered a free slushy and an alternative to the waffle. We ended up getting a chocolate fudge cake, a scoop of bueno ice cream, a slushy and a milkshake for around £8ish. My partner gave the lady £5.70 in cash and wanted to pay the rest on card but the young lady said don’t worry about the remaining balance due to the inconvenience (although she’d already given us free items!). I didn’t catch her name but she said her mum runs the shop. She apologised for the inconvenience and was very polite. I do not usually leave reviews, but the young lady had asked me to share the word.

Thanks for the...

AVOID!! ORDERED THIS EVENING ORDER WAS 30 MINUTES LATE CALLED TO ASK WHERE IT WAS TO HAVE WOMEN PUT PHONE DOWN ON ME TO THEN BE DELIVERED IN EDIBLE COOKIE DOUGH WAS A COMPLETE MESS THE FRESH STRAWBERRY WAFFLES WERE COVERED IN TINNED STRAWBERRIES THAT LOOKED OLD RANG TO BE COMPLAIN TO BE HUNG UP ON YET AGAIN! DISGUSTING FOOD DISGUSTING CUSTOMER SERVICES Will be reporting one for false advertisement this could be dangerous for people with allergies and two for food hygiene

Also update before they respond accusing me of lying or being abusive which I most certainly was not but they tried this on the phone they have admitted to using strawberries that should not of been used as the sell by date was very short and nobody checked ! So in their words are a bit mushy! But it's no big...