B&M Store — Local services in London

The store is small but lady named Camel (if I read her name correctly) is also small hearted. Looks she is not happy with what job she is doing there. First she ignored me when I tried to draw her attention when I said excuse me. 2nd time she responded but even didn't bother to look at me. After sometime asked her if store has unibond aero 360 and she immediately said no we don't sell that. However I was able to figure it out in the same till. Then she passed while I was checking unibond aero 360. She noticed she lied or she realised she don't know what store has or not. If you don't know what store has or not, how can customer expect to know. Customer will always ask if they are not able to find what they want in any scattered store. Staff should not show such possible racism however. If you have to work on Sunday that is your problem don't try to wrap your day without helping customers. Date 29th Sept 2024 time...

Queue and wait times at the tills are always completely unreasonable in this store.

There is often only 1 till open, with a slow cashier, which is always congested with people trying to buy a high volume of items. As such this means customers who wish to buy a smaller number of items, or want a quick in and out experience, are held with unreasonable waits.

On my last two visits I have had to abandon my shop due to crippling queues lenghts to check out. Frankly it is poor that a branch like this does not offer self checkouts to alleviate this issue in 2025.

Therefore this score reflects a failure to provide a reasonable level of service with...

Trying to squeeze a store like this into such a small unit is foolish. The aisles are too small and crowded to easily navigate the store. During busy times it is notably claustrophobic and takes a considerable effort to leave the store. I would not want to see an emergency during these busy times. A good value store with polite, pleasant staff that are doing their best in a difficult situation. Relocate within the town to a larger store. You would greatly increase trade, be able to create more jobs and would receive five stars. I won't be the only customer that has given up and left because the cramped conditions make it too...