Youna Patisserie & Bakery — Restaurant in London

Usually they are good however they have completely messed the twisting of my cake and how the the icing on the edges should have been I asked for a very simply cake and and they agreed and took it on. Not only it wasn’t ready when my family member (wasn’t even feeling well) went to pick it up and they were late to hand over the cake on a hot day aswell but they still didn’t fix it properly when they apparently tried to fix the don’t and they didn’t even fix the icing on the cake for the edges it looked nothing like the picture and the description I had asked them for. They were kind on the phone but didn’t fix my problem. My guests were left for hrs without a cake on my 21st birthday and it was absolutely embarrassing coming from an iranian cake shop when they know abt the culture aswell and how rude the principle is. Will be coming to get my money back or sort something after my birthday. This left me completely stressed and absolutely sobbing on one of my most important days. IF YOU CAN NOT DELIVER SOMETHING PROPERLY PLEASE...

I occasionally visited this shop to buy Sangag bread, traditional Iranian authentic bread. In last few visits I realised the quality has gone from bad to worse, mentioned it to the staff but instead of apologies they treat it as a joke!! My final visit was last Friday 15 March 2019 which I bought two Sangag breads, when I came home and open the pack, to my astonishment I witness the thickness of the bread was 1 mm and was impossible to eat (it gets dried and because of 1mm thickness, please refer to the picture), It went straight to the bin because wasn’t suitable for human consumption. It is very disappointing to see how a bunch of money grabbing individuals who have no regards for the communities serve low quality food just because want to make money!! I have also tried the patisserie in my last visits and I am afraid to inform that the qualities are low, the attitudes of staff and even the owner towards criticism is negative and not acceptable!! I wouldn’t visit...

I ore-ordered 2 birthday banana and walnut cakes for 2 separate days. I picked up the first cake on a Saturday. 4 hours after pick up we decided to cut and eat it. The cake was all frozen on the inside, everyone thought it was an ice-cream cake.

I went to pick up the second cake the next day. I informed the lady working there about the frozen cake from the day before and she was questioning me.. as if it's hard to know when something is frozen. She insisted everything is fresh, although it's hard to believe how a frozen cake can be fresh.

The second cake wasn't much better; this time the inside of the cake was all gooey and black (the banana had turned colour) it looked really bad.

For £30 a cake you would expect much better! Total of £60 thrown down the drain. Not buying cake from...