Domino's Pizza - Maidstone - Barming — Restaurant in Maidstone

Very bad experience talking to the manager over the phone. Been a client of this branch for nearly 2yrs and not sure whether this one incident should stop me from being a client anymore. The incident is this, as always i ordered for the usual 2 large veggie pizzas with dominos herbs on both of them and a large extra dip. Half-way through we felt the dominos herbs werent there, only to be later realized it wasnt added enough. But before that incalled the branch to check whether it was added. The manager was connected and she was simply rude in her tone stating..."i know i added them. If you want we can make fresh pizzas even if it was half finished, but if we found later that it was added, we will register in our system that you LIED"....... Then when i stressed it might not be the case, again the response was "probably thr herb wadnt enough, so i need to order twice the herbs"

What sort of a stupid response is this?

Btw in 2yrs of nearly buying pizzas here for nearly 40-40 times and being the first call as a feedback that they forgot something, i expected a courtesy of taking it as a feedback.

Im not a begger expecting some fu&*%g free pizzas here....

In short the so-called Manager needs more training on how to respond courteously. Expect the franchise owner to hear the recorded call (if it was) as they usually do for "quality and training purposes", as to how i asked her queries/sought clarification and how she responded.

Btw the 3 star is as i mentioned earlier is for past...

Have used Dominos regularly for some time, but sadly it is now time to look elsewhere. Orders have become increasingly unreliable, with 'extras' missing. Last week was the final straw. With an order costing over £50 for 3 pizzas, we expected a quality service. Only 2 pizzas were delivered and when we phoned up, there was not a word of apology, never mind any goodwill gesture. By the time the 3rd pizza arrived, 45 minutes later, the other 2 pizzas had been eaten - so much for eating together. What was delivered looked as though the ingredients had just been launched at them, to the point where we couldn't make out where the middle was of the 'half and half' pizzas. Time to move to our other local pizza supplier which has very good reviews. Shame, Dominos. If you cared about your customers you would retain...

Some Dominos are hit and miss, being sparse on the toppings, dry or nearly cold on delivery. Not so the Barming place.

The pizzas are almost always hot, with plenty of toppings. I often customise my pizzas and they always turn up with exactly what I wanted and they often do deals and promotions that make take away pizza more affordable.

Delivery is prompt and I've only ever had one issue with a delivery (damaged) big dip) the delivery guy offered to go back and get a replacement but it seemed trivial. But he did offer.

Overall, one of the best Dominos places I've tried and I've...